Workplace Experience Leader — DC Office

0400 FBD USA LLP; Washington, Northern (District of Columbia, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Freshfields US LLP in Washington, DC is seeking a Workplace Experience Manager to lead the DC office's hospitality, facilities, and space management, delivering an exceptional experience for employees, clients, and visitors.

This role requires strategic leadership, strong vendor relationships, and hands-on execution across conferencing, catering, and workplace technology, with a focus on continuous improvement and alignment to the firm’s objectives.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 7+ years in workplace experience, hospitality or facilities management in a high-touch environment.
• Experience managing vendors with accountability and results.

Responsibilities

• Lead DC Workplace Experience operations, delivering exceptional service to employees and clients.
• Oversee hospitality, conference center, catering, and visitor experience management.
• Manage facilities, space planning, and vendor relationships with accountability.
• Coordinate with legal and business services leadership to meet objectives.

Skills

Vendor management

Relationship-building

Project leadership

Strategic planning

Communication

Executive presence

Education

Bachelor’s degree

Tools

Eptura Engage

ServiceNow

Space planning software

Job description

Freshfields US LLP in Washington, DC is seeking a Workplace Experience Manager to lead the DC office's hospitality, facilities, and space management, delivering an exceptional experience for employees, clients, and visitors.

This role requires strategic leadership, strong vendor relationships, and hands-on execution across conferencing, catering, and workplace technology, with a focus on continuous improvement and alignment to the firm’s objectives.