Workplace Experience Lead — SoHo HQ & Culture Champion

ElevenLabs; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Innovative culture

Growth paths

Learning & development stipend

Annual travel stipend

Annual team offsite

Co-working stipend

Job summary

ElevenLabs is seeking a Workplace Experience Lead to anchor our New York SoHo office. You will own the day-to-day operations, manage vendor relationships, and drive a premium, high‑touch employee experience for a rapidly growing US team.

Based in New York, you’ll ensure white‑glove facilities, cost‑effective operations, and a vibrant culture. This fully in‑office role offers substantial impact in a fast‑paced AI company.

Qualifications

• Based in New York, able to be in the office 5 days a week.
• Experience managing day-to-day operations of a high-visibility office.
• Experience coordinating with building management, vendors, and office maintenance.
• Excellent communication with executives, partners, vendors, and visitors.
• Proactive, forward-thinking with ability to improve workflows in a fast-paced environment.
• Experience organizing office-wide events and negotiating with vendors for quality and cost efficiency.

Responsibilities

• Be the Hub & Culture Driver: welcome guests, onboard colleagues, and foster team culture with events.
• Run Daily Operations & Vendors: manage cleaning, security, shipping and vendor performance.
• Optimize Space & Landlord Relations: coordinate with building management and space planning.
• Support Events & VIP Visitors: plan logistics for internal/external events and visits.
• Own Onboarding & Internal Communications: improve onboarding, manage office communications and SOPs.

Skills

Office operations

Vendor management

Facilities management

Event coordination

Stakeholder communication

Education

Bachelor's degree in facilities management or related field

Tools

Vendor management software

Job description

ElevenLabs is seeking a Workplace Experience Lead to anchor our New York SoHo office. You will own the day-to-day operations, manage vendor relationships, and drive a premium, high‑touch employee experience for a rapidly growing US team.

Based in New York, you’ll ensure white‑glove facilities, cost‑effective operations, and a vibrant culture. This fully in‑office role offers substantial impact in a fast‑paced AI company.