Workplace Experience Lead — Onsite

Bain Capital; Palo Alto (CA); On-site; USD 90,000 - 102,000; Full time

Job summary

Bain Capital is seeking a Workplace Experience Coordinator to ensure the Palo Alto office runs smoothly, delivering a high-touch on-site experience for employees and guests. This full-time role covers facilities, vendor management, events, and office operations, reporting to the Workplace Experience Manager.

The position requires 2+ years in operations, strong organization, and the ability to coordinate with multiple teams. Expect daily onsite presence from 8:00 a.m. to 5:00 p.m. in Palo Alto.

Qualifications

• 2+ years of experience in workplace operations, office coordination, facilities, hospitality, administrative operations, or a related field.
• Experience managing vendors and coordinating invoices, purchase orders, or similar operational workflows.
• Strong organizational and project-management skills, with the ability to manage multiple workstreams and follow requests through to completion.
• Experience coordinating office events, employee programming, facilities needs, meeting logistics, or onboarding activities.
• Ability to work onsite in Bain Capital’s Palo Alto office Monday through Friday, 8:00 a.m. to 5:00 p.m.

Responsibilities

• Own day-to-day office and facilities operations, including space readiness, office supplies, maintenance requests, and coordination with building management.
• Manage building and office access for Portfolio Companies and BCV guests, helping ensure appropriate access controls and that office capacity is maintained.
• Manage the office snack and beverage program, including ordering, stocking, inventory management, and quarterly product rotations.
• Coordinate and manage workplace vendors while building relationships with building management and service partners.
• Deliver a high-touch, hospitality-driven workplace experience for employees, executives, guests, and Portfolio Companies.
• Coordinate onsite meetings, employee events, appreciation initiatives, and office activations.
• Partner with IT and People teams to support Portfolio Company Day 1 logistics, including desk assignments and badge-access coordination.
• Serve as a go-to resource for employee questions regarding the office, amenities, and operations.

Skills

Organized

Vendor management

Multitasking

Communication

Customer service

Tools

Microsoft Office

Google Workspace

Slack

Job description

Bain Capital is seeking a Workplace Experience Coordinator to ensure the Palo Alto office runs smoothly, delivering a high-touch on-site experience for employees and guests. This full-time role covers facilities, vendor management, events, and office operations, reporting to the Workplace Experience Manager.

The position requires 2+ years in operations, strong organization, and the ability to coordinate with multiple teams. Expect daily onsite presence from 8:00 a.m. to 5:00 p.m. in Palo Alto.