Workplace Experience Lead - NYC

Marsh; New York (NY); On-site; USD 79,000 - 116,000; Full time

Job summary

Oliver Wyman, a Marsh subsidiary, seeks an experienced Workplace Experience Manager for the New York office. You will lead the day‑to‑day workplace experience, oversee a portfolio of offices, and develop the local Workplace Experience team while building strong relationships with senior leaders and employees.

The role is onsite in New York with a hybrid component and requires a hospitality mindset, proactive service orientation, and ownership of delivery in a fast‑paced professional environment.

Qualifications

• 7+ years of experience in Workplace Experience, hospitality, facilities, office operations, corporate real estate, or a related field.
• 3+ years of people leadership experience, including demonstrated success coaching, developing, and managing employees.
• Strong hospitality and service mindset, with a track record of creating welcoming, responsive, high‑quality experiences.
• Experience leading workplace operations in a complex, fast paced, and highly professional environment.
• Demonstrated ability to build trusted relationships with senior executives, business leaders, employees, clients, and external partners.

Responsibilities

• Champion a hospitality mindset across the workplace, creating a welcoming, polished, and highly responsive experience for employees, clients, candidates, and visitors.
• Maintain a visible and approachable presence in the office, build relationships across all levels of the organization, and develop a strong understanding of employee and business needs.
• Anticipate workplace needs, remove friction, and take ownership of issues through resolution rather than waiting for problems to elevate.
• Establish and continuously raise service standards across reception, meeting spaces, workplace presentation, and other employee-facilitated services.
• Partner with internal stakeholders to support office events, employee engagement activities, town halls, client meetings, and other important workplace experiences.
• Gather feedback from employees and stakeholders and translate insights into practical improvements across New York and the additional offices within the Manager’s portfolio.

Skills

Workplace Experience

Hospitality

Facilities

Office operations

Corporate real estate

Leadership

People leadership

Vendor management

Budget management

Strategic thinking

Education

Bachelor’s degree or equivalent combination of education and relevant professional experience

Job description

Oliver Wyman, a Marsh subsidiary, seeks an experienced Workplace Experience Manager for the New York office. You will lead the day‑to‑day workplace experience, oversee a portfolio of offices, and develop the local Workplace Experience team while building strong relationships with senior leaders and employees.

The role is onsite in New York with a hybrid component and requires a hospitality mindset, proactive service orientation, and ownership of delivery in a fast‑paced professional environment.