Regional Workplace Experience Leader

Jones Lang LaSalle Incorporated; New York (NY); On-site; USD 150,000 - 170,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks a Regional Workplace Experience Manager to lead the on-site delivery of client workplace experiences across New York. You will manage a team of Community Managers, Ambassadors, and Experience staff, ensuring programs meet regional goals and client expectations.

Reporting to the Global Workplace Experience structure, you will partner with Facilities, Real Estate, and HR to align programming with business priorities, monitor performance, and coach teams to

Qualifications

• 7+ years of experience in workplace experience, hospitality, or community management.
• At least 3 years in a people leadership role.
• Experience partnering cross-functionally with Facilities, Real Estate, Security, Events, and Communications.
• Experience scaling workplace programming across multiple locations.

Responsibilities

• Lead regional Experience team, including Sr. Community Managers, Community Managers, and Ambassadors.
• Ensure consistent delivery of experience standards across all sites in the region.
• Own the regional workplace experience and programming strategy.
• Monitor team performance, coaching, and foster hospitality and service excellence.
• Manage regional budget and resource deployment with Global Workplace Experience Lead.
• Partner with Senior and Regional Facilities Managers to align programming with facilities projects.
• Develop and evolve regional workplace programming strategies to uplift employee experience.

Skills

Workplace experience

Hospitality

Community management

People leadership

Education

Bachelor’s degree preferred

Job description

Jones Lang LaSalle Incorporated seeks a Regional Workplace Experience Manager to lead the on-site delivery of client workplace experiences across New York. You will manage a team of Community Managers, Ambassadors, and Experience staff, ensuring programs meet regional goals and client expectations.

Reporting to the Global Workplace Experience structure, you will partner with Facilities, Real Estate, and HR to align programming with business priorities, monitor performance, and coach teams to