Workplace Experience Lead — Hospitality & Facilities

ITA Group; Des Moines, West Des Moines (IA, IA); On-site; USD 65,000 - 95,000; Full time

Job summary

ITA Group is seeking a Workplace Experience Manager to create a welcoming, high-functioning office environment in Des Moines, IA. You will lead hospitality, operations, and team experience initiatives to support clients and staff while maintaining safe, efficient facilities.

The role blends service, organization, and leadership as you manage conferences, vendor relationships, events, and daily workplace operations to deliver moments of delight and a destination office.

Qualifications

• Bachelor’s degree in a business-related field or equivalent experience.
• 3+ years of experience in a service-related industry (hospitality or facilities preferred).
• Strong organizational and time management skills.
• Effective negotiation and vendor management skills.
• Excellent interpersonal and communication abilities.
• Customer-first mindset with a passion for creating positive experiences.
• Familiarity with facility systems (e.g., LightEdge, Everbridge) a plus.
• Ability to work independently and manage multiple priorities.
• Willingness to work flexible hours to meet project needs.

Responsibilities

• Create a consistent, high-touch hospitality experience for guests and clients.
• Manage client visits from agenda creation to catering and special accommodations.
• Conduct regular audits of conference rooms and common areas to ensure functionality and cleanliness.
• Serve as the go-to for conference room technology support.
• Coordinate and execute team member experiences and corporate events.
• Maintain a welcoming, organized, and professional office environment.
• Oversee day-to-day facility operations, maintenance, and cleanliness.
• Coordinate repairs, inspections, and vendor relationships.
• Manage office furniture moves, inventory, and workspace optimization.
• Maintain up-to-date records of office supplies and equipment.
• Serve as liaison with property management for repair and maintenance issues.
• Ensure safety, security, and emergency preparedness protocols are in place.

Skills

Organizational skills

Time management

Interpersonal communication

Vendor management

Customer service

Independent work

Flexibility

Education

Bachelor's degree or equivalent

Tools

LightEdge

Everbridge

Job description

ITA Group is seeking a Workplace Experience Manager to create a welcoming, high-functioning office environment in Des Moines, IA. You will lead hospitality, operations, and team experience initiatives to support clients and staff while maintaining safe, efficient facilities.

The role blends service, organization, and leadership as you manage conferences, vendor relationships, events, and daily workplace operations to deliver moments of delight and a destination office.