Workplace Experience Manager

Cushman & Wakefield; Orlando (FL); On-site; USD 87,000 - 102,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Retirement plans

FSA/HSA

Paid time off

Job summary

The Cushman & Wakefield Orlando office is seeking a Workplace Experience Manager to design and oversee a program that enhances employee engagement through technology, design, amenities, and services. You will partner with Facilities, Design, Space Planning, and Communications to deliver a best-in-class experience for occupants and executives.

Responsibilities include implementing experience guidelines, collecting voice-of-the-customer data, driving cross-functional initiatives, ensuring spaces

Qualifications

• Four-year college/university degree is required.
• Minimum of 5 years of related work experience in real estate services, travel/hospitality, brand/product management, management consulting, or change management.
• Strong communication skills and ability to interact with executive level clients.

Responsibilities

• Work with cross functional teams and implement client-specific programs focused on employee experiences.
• Develop and enforce experience guidelines, best practices, and standards for service teams.
• Continuously evaluate service delivery to maximize the employee experience.
• Develop short- and long-term tactical plans for workplace amenities and services.
• Oversee site operations and ensure policies and procedures are followed.
• Provide high-touch support to employees and act as first line of response to site concerns.
• Assess space readiness and proactively identify needed repairs or updates.
• Share information with leadership and cross-functional teams.
• Deliver results related to employee experience and customer satisfaction KPIs.

Skills

Microsoft Office Suite

Executive communication

Project management

Hospitality mindset

Attention to detail

Relationship building

Cross-functional collaboration

Education

Four-year college/university degree

Tools

Microsoft Office Suite

Job description

Job Title

Workplace Experience Manager

Job Description Summary

This individual will be responsible for supporting the creation of a workplace experience program that leverages technology, workplace design, amenities, and services to help drive employee engagement and retention for our client – ensuring people feel productive, healthy, and happy in a frictionless workplace. The Experience Manager will leverage employee data (both quantitative and qualitative) to help build a program that takes the employee workplace experience to the next level, partnering with cross functional teams to implement the strongest and most meaningful solutions. This individual will be responsible for the day-to-day tasks and initiatives related to the program. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude, exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment. We are looking for a highly collaborative self-starter who will thrive in situations where he/she can interact with and help people.

Job Description

• Work with cross functional teams in Facilities Management, Janitorial, Design, Space and Occupancy Planning, Strategy, and Communications to help build and implement Client-specific programs focused on delivering exceptional employee experiences in the workplace.
• Help implement experience related guidelines, best practices, and standards for employees and cross-functional service teams.
• Continuously evaluate and identify innovative ways to streamline and enhance service delivery to maximize the employee experience.
• Support the development of short- and long-term tactical plans and programs for the innovation of workplace amenities and services based on strategic plans and user data.
• Oversee the site while driving implementation of policies, procedures, and programs that will assure a well-managed, well-maintained building, placing maximum emphasis on positive response to the concerns and needs of the occupants.
• Provide high touch support to employees in the workplace. This includes, providing employees with tools, support and information.
• Act as the first line of response to site related concerns, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are employee ready.
• Proactively identify needed repairs, maintenance, or updates required in the workplace.
• Ensure complaints, questions, concerns and suggestions from employees are addressed and conduct follow-up, if needed.
• Provide “White Glove” service to Executives and key stakeholders. Ensure prompt and efficient follow up on any issues/ requests.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs.
• Share information with leadership and cross functional teams.
• Project an approachable and professional image in personal appearance, manner, and demeanor.
• Help develop building initiatives designed to create connections between occupants.
• Responsible for delivering results related to all employee experience and customer satisfaction KPIs.

Key Competencies

• Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required
• Must be able to use laptop, mobile device and wireless technologies
• Showcase strong business acumen
• Comfortable corresponding with executive level clients, and interacting with individuals at all levels
• Detail oriented, confident, self-starter with exceptional organizational skills
• Maintain a “can do” mentality with the ability to act with minimal information
• Demonstrate integrity, accountability, self-awareness and strong work ethic
• Ability to work under pressure, while acting in a calm manner
• Showcase exceptional emotional intelligence and empathy

Education

Four-year college/university degree

Experience

Minimum of 5 years of related work experience in real estate services, travel/hospitality, brand/ product management, management consulting, or change management.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

Compensation

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 86,615.00 - $101,900.00

Equal Opportunity

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities.

Discrimination of any type will not be tolerated.

Accommodation for Disabilities

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

About Cushman & Wakefield

INCO: “Cushman & Wakefield” About Cushman & Wakefield Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com