Workplace Experience Lead

CBRE; Oakland (CA); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits

DEI values

Job summary

CBRE’s Workplace Experience Coordinator in Oakland is responsible for delivering world-class customer service to employees and guests in a designated building. You will greet visitors, issue passes, answer the phone professionally, and coordinate activities and services to ensure a welcoming environment.

You’ll manage on-site events, handle inquiries with a service mindset, and work with vendors while following security procedures.

Qualifications

• High School Diploma or GED and up to 2 years of related experience.
• Ability to follow basic work routines and standards.
• Clear communication to convey straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills and curious mindset.

Responsibilities

• Serve as first point of contact for guests and employees; greet, assist, and issue passes.
• Answer phones professionally, create presentations, and speak to groups.
• Coordinate recreational, dining, and business activities for requesters.
• Oversee janitorial/maintenance requests and coordinate workplace services.
• Address inquiries and complaints with professional, service-oriented solutions.
• Plan and manage on-site events, including space setup and teardown.
• Follow security and emergency procedures and notify relevant parties.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information clearly and follow manager directions.
• Apply established procedures to resolve straightforward problems.

Skills

Communication skills

Microsoft Office knowledge

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CBRE’s Workplace Experience Coordinator in Oakland is responsible for delivering world-class customer service to employees and guests in a designated building. You will greet visitors, issue passes, answer the phone professionally, and coordinate activities and services to ensure a welcoming environment.

You’ll manage on-site events, handle inquiries with a service mindset, and work with vendors while following security procedures.