Workplace Experience Director - Elevate Client Experience

Jones Lang LaSalle Incorporated; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% salary

Paid Time Off

Early access to earned wages

Job summary

Jones Lang LaSalle Incorporated is seeking a Workplace Experience Director/Lead in Charlotte, NC. The role requires a proven leader who can enhance workplace services and client experience, ensuring alignment with organizational goals.

The ideal candidate will have over 10 years in soft services or facility management, with strong analytical and leadership skills. Responsibilities include managing operations, developing strategies, and fostering positive relationships with clients and vendors.

Qualifications

• 10+ years prior experience in Soft Services or Facility Management.
• Proven ability to manage multiple priorities in a fast-paced environment.
• Strong analytical skills and financial aptitude.

Responsibilities

• Oversee experience-focused services on the account.
• Create detailed and actionable business plans.
• Monitor and measure progress of strategic initiatives.
• Manage Experience Services operations.
• Develop and monitor workplace budgets.

Skills

Leadership skills

Analytical skills

Communication skills

Interpersonal skills

Collaborative

Financial aptitude

Microsoft Office Suite

Education

Bachelor’s degree in hospitality or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Microsoft Visio

Microsoft Outlook

Microsoft Access

Job description

Jones Lang LaSalle Incorporated is seeking a Workplace Experience Director/Lead in Charlotte, NC. The role requires a proven leader who can enhance workplace services and client experience, ensuring alignment with organizational goals.

The ideal candidate will have over 10 years in soft services or facility management, with strong analytical and leadership skills. Responsibilities include managing operations, developing strategies, and fostering positive relationships with clients and vendors.