Workplace Experience Coordinator - New York City, NY

CBRE Group, Inc.; New York (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator in New York to deliver exceptional service to employees and visitors in a designated building.

You will greet guests, issue passes, coordinate events and activities, manage mail and supplies, and support maintenance/work orders. You’ll communicate clearly, follow security procedures, and use MS Office to prepare presentations and track tasks.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for visitors; greet, issue passes, and follow security protocols.
• Answer phones professionally and prepare presentations for various audiences.
• Arrange and confirm recreational, dining, and business activities as requested.
• Coordinate maintenance/work orders and manage office services including mail and supplies.
• Address inquiries with a customer-service driven approach; provide solutions.
• Organize on-site events, including setup, teardown, and logistics.
• Follow security procedures and coordinate with vendors as needed.
• Explain information clearly within the team and follow manager directions.
• Explain detailed information within the team and follow manager directions.
• Apply established procedures to solve straightforward problems with limited discretion.

Skills

Customer service

Communication

Organizational skills

Vendor coordination

Event planning

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.