Workplace Experience Coordinator – Level 1

Dexian; Fairfield (CT); Presencial; USD 25.000 - 34.000; Jornada completa

Descripción de la vacante

Dexian is seeking a Workplace Experience Coordinator to provide world-class customer service for employees and visitors at a designated building. You will greet guests, issue passes, handle inquiries, coordinate events, and support day-to-day workplace services such as mail and office supplies.

The role requires a high school diploma or GED and strong organizational skills, with experience in MS Office. This on-site position offers exposure to a broad set of facilities operations and a chance to

Formación

• Experience delivering friendly and professional customer service.
• Ability to follow simple routines and standards.
• Strong written and verbal communication skills.

Responsabilidades

• Serve as first point of contact for visitors and employees.
• Answer phones professionally and assist with inquiries.
• Coordinate events, spaces, and supplies for onsite activities.
• Manage facilities tasks and service orders as needed.
• Support onboarding, mail, and office supply activities.

Conocimientos

Customer service

MS Office

Communication

Organizational skills

Educación

High School Diploma or GED

Herramientas

MS Office Suite

Descripción del empleo

Job Description

As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of MS Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.