Workplace Experience Coordinator - Level 1

Dexian; Village of Scotia (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Dexian seeks a Workplace Experience Coordinator to deliver top-notch service to employees and guests within a multi-floor facility. You will be the first point of contact, greet visitors, issue passes, and maintain a welcoming atmosphere across the site.

You will also support meetings, events, and daily workplace services while coordinating with vendors and ensuring security procedures are followed. This role requires mobility around five floors and a readiness to handle diverse tasks.

Qualifications

• Excellent communication and interpersonal skills.
• Proficient with MS Office and basic computer tasks.
• Strong organizational abilities and attention to detail.
• Adaptable, proactive and able to move around a multi-floor building.

Responsibilities

• Greet visitors and guests and issue passes following security protocols.
• Answer calls professionally and manage front-desk communications.
• Coordinate and arrange activities, events, and meetings as requested.
• Assist with mail, supplies, and onboarding tasks.
• Coordinate with vendors and manage service or maintenance requests.
• Support on-site events including setup and teardown of spaces.
• Ensure safety by following security and emergency procedures.

Skills

Communication skills

MS Office proficiency

Organizational skills

Adaptable / proactive

Movement around building

Education

High School Diploma or GED

Tools

MS Office Suite (Word, Excel, Outlook)

Gmail

Workspace products

Job description

Job Description

As a Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do

• This is a mobile role that requires walking throughout the building to provide support. The site spans five floors, so it is not a stationary desk-based position.
• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
• Must be able to lift up to 50 lbs as part of the job responsibilities.

What Youll Need

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of MS Office products. Examples include MS Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.
• Should be comfortable using Workspace products, including Gmail, and have basic computer proficiency.
• Looking for someone who is adaptable, proactive, and comfortable moving around the building to support workplace

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.