Concierg/ Office & Soft Services

Dexian; Raritan (NJ); On-site; USD 42,000 - 64,000; Full time

Job summary

Dexian is seeking a Concierge to assist guests, customers and tenants with business and personal needs, including reservations, transportation, and local recommendations.

You will greet entrants, log requests, and provide timely administrative support while delivering exceptional service and building local business networks.

Qualifications

• High School Diploma or GED with 4 years of related experience.
• Supervisory or shift-manager experience preferred.
• Ability to explain complex concepts or sensitive information.
• Expert knowledge of MS Office products (Word, Excel, Outlook).
• Excellent organizational skills with a master-level inquisitive mindset.

Responsibilities

• Be the first point of contact for entrants; greet with a friendly demeanor.
• Log service requests and track statuses; assist management as needed.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Deliver world-class customer service to all individuals in the facility.
• Build and maintain a database of local business recommendations (transportation, dining, entertainment).
• Follow property security and emergency procedures; notify appropriate parties for safety.
• Acknowledge inquiries or complaints; provide professional, solution-focused responses.
• Resolve complex problems and identify approaches to achieve team objectives.
• May establish new techniques to help the team meet objectives.
• Lead by example and model behaviors aligned with Company values.

Skills

Customer service

Communication

Organizational skills

MS Office

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Job description

As a Concierge, you will assist guests, customers and tenants with business and personal needs. This includes making reservations, scheduling transportation services, and providing recommendations on local attractions.

What You'll Do:

• Be the first point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Record and log service requests and track the statuses. Provide administrative aid to management as needed.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor. Respond to requests in a timely manner.
• Deliver world-class customer service to all individuals in the facility. Encourage guests and tenants to refer personal and business associates to the location.
• Build and maintain a database of local business recommendations. This includes preferred transportation sources, dining, entertainment, etc.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Acknowledge inquiries or complaints from clients, co-workers, and supervisors. Provide solutions in a professional customer service-driven manner.
• Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
• May establish new techniques to ensure the team is able to meet its objectives.
• Has a direct impact on the team objectives as well as the objectives of related teams.
• Ensure personal and team outcomes have a positive impact on customer objectives.
• Lead by example and model behaviors that are consistent with Client values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You'll Need:

• High School Diploma or GED with 4 years of job-related experience. Prior shift manager or supervisory experience preferred.
• In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.
• Requires the ability to explain complex concepts or sensitive information.
• Expert knowledge of MS Office products. Examples include Word, Excel, Outlook, etc.
• Excellent organizational skills with a master-level inquisitive mindset.

Years of Experience

2-4 years

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.