Experience Coordinator

CBRE, Inc.; Houston (TX); In loco; USD 42.000 - 66.000; Tempo pieno

Descrizione del lavoro

CBRE, Inc. in Houston seeks a Workplace Experience Coordinator to deliver world-class customer service to employees and visitors in a designated building. You will greet guests, issue passes, coordinate events, and support daily workplace services.

The role involves coordinating with vendors, handling inquiries professionally, and following security procedures to ensure a safe, welcoming environment.

Mansioni

• Greet visitors and guests at the facility entrance and issue passes.
• Answer phones and assist with inquiries in a professional manner.
• Coordinate and support on-site events, dining, and activities as requested.
• Coordinate with vendors and service providers to support workplace operations.
• Follow security protocols and notify appropriate personnel as needed.
• Assist with office services such as mail, supplies, and onboarding tasks.

Conoscenze

Customer service

Visitor management

Communication

Event coordination

Vendor coordination

Phone etiquette

Descrizione del lavoro

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.