Workplace Experience Coordinator

CBRE, Inc.; Foster City (CA); Presencial; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

CBRE, Inc. is seeking an Experience Coordinator to shape how the workplace feels for everyone who walks through the door. You’ll own the front-of-house, greet visitors, issue passes, manage security protocols, and ensure a welcoming, secure environment every day.

You will coordinate events, space reservations, mail services, onboarding for new joiners, and engage vendors to keep services at agreed levels, while keeping operations running smoothly and attendees focused on their experience.

Responsabilidades

• Front-of-House & Visitors: Greet everyone, issue passes, enforce security protocols, answer phones, handle inquiries and complaints professionally.
• Workplace Services & Vendors: Manage janitorial/maintenance work orders, coordinate mail/services, onboarding for new joiners, liaise with vendors to maintain service levels.
• Events & Activities: Organize on-site events, space reservations, setup/teardown, manage supplies, arrange recreational and business activities.

Descripción del empleo

About the Role:

The Experience Coordinator shapes how the workplace feels each day for everyone who walks through the door. You're the first person most people encounter when they walk through the door. At a high-performing site, that moment is never accidental. You will shape how employees and visitors feel about their workplace everyday. You own the front-of-house: greetings, visitor management, event logistics, mail and supply coordination, and maintenance dispatch. You will be successful in this role when you greet and look after every visitor and employee, keep events running on time, and resolve building issues before they are noticed.

What You'll Do:

Front-of-House & Visitors

• Greet everyone entering the facility, issue visitor and parking passes, and apply security protocols so guests feel welcome and the site stays secure.
• Answer the telephone professionally and make a memorable first impression.
• Acknowledge inquiries and complaints from employees, guests, and co-workers, and provide professional solutions.

Workplace Services & Vendors

• Manage janitorial and maintenance work orders through to completion so employees are not working around problems in the space.
• Coordinate mail services, office supply ordering, and employee onboarding so new joiners have what they need on their first day.
• Coordinate with vendors supplying services and goods to the workplace to maintain agreed service levels.

Events & Activities

• Organize and manage on-site events, including space reservations, setup and teardown, and supply delivery, so hosts can focus on their attendees.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

This Role Is a Good Fit If You:

• Notice when a visitor needs directions or an answer before they've asked for it, and visitors remark on how at ease it makes them feel.
• Prioritize on the spot when an event, a delivery, and three requests hit at the same time, and never drop or forget the requests.
• Truly enjoy each day being totally different, without tons of advanced warning. The unpredictable nature of the day energizes you instead of draining you.
• Catch when something's slightly off-brand or a supply level is running low, before anyone else notices.