Workplace Experience Concierge

BENCHMARK; New York (NY); On-site; USD 36,000 - 52,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Workplace Operations Associate to deliver an exceptional guest experience in a corporate office setting. You will manage workspace reservations, direct guests, coordinate services, and support meetings and events.

The role emphasizes strong communication, organization, and multitasking, with a 32.00 hourly wage and a People First culture. This is an on-site role based in New York.

Qualifications

• High school diploma or equivalent required.
• Strong interpersonal and communication abilities.
• Excellent organizational and multitasking capabilities.
• Basic knowledge of A/V technology and workplace systems is a plus.

Responsibilities

• Serve as the first point of contact and create positive first impressions.
• Provide directions, resources, and support to Paramount employees and guests.
• Escort guests to appropriate locations when needed.
• Cultivate meaningful connections with floor populations.
• Support Workplace Operations and manage workspace reservations.
• Monitor office and desk space utilization.
• Coordinate workplace services and respond to employee needs.
• Help execute meetings and events; assist with setup and inspections.
• Collaborate with Event Managers, A/V teams, and technical staff.
• Proactively identify facility, housekeeping, or maintenance concerns.
• Track requests and ensure timely resolution; follow up on changes.
• Escalate issues to ensure timely resolution.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Guest service

Education

High school diploma or equivalent

Tools

A/V technology

Job description

Pyramid Global Hospitality is seeking a Workplace Operations Associate to deliver an exceptional guest experience in a corporate office setting. You will manage workspace reservations, direct guests, coordinate services, and support meetings and events.

The role emphasizes strong communication, organization, and multitasking, with a 32.00 hourly wage and a People First culture. This is an on-site role based in New York.