Workplace Experience Ambassador

Pyramid Global Hospitality; New York (NY); On-site; USD 39,000 - 50,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Customer Experience/Office Support role at our New York corporate office. You will be the first point of contact, guiding Paramount employees and guests, and ensuring a smooth guest experience in a fast-paced workplace.

You will also manage workspace reservations, monitor desk utilization, and coordinate workplace services to support daily operations and meetings. Teamwork, reliability, and strong communication are essential for success.

Qualifications

• High school diploma or equivalent.
• Outstanding interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Basic knowledge of A/V technology and workplace systems is a plus.

Responsibilities

• Deliver exceptional guest experiences as the first point of contact and provide directions, resources and support to Paramount employees and guests.
• Support workplace operations by proactively managing workspace reservations and bookings, monitoring desk space utilization, and coordinating services.
• Help execute meetings and events by assisting setup, inspections, and collaboration with Event Managers, A/V teams, and tech staff.
• Proactively identify and report facility, housekeeping, or maintenance concerns and ensure timely resolution.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

A/V technology

Education

High school diploma or equivalent

Tools

A/V systems

Job description

Pyramid Global Hospitality is seeking a Customer Experience/Office Support role at our New York corporate office. You will be the first point of contact, guiding Paramount employees and guests, and ensuring a smooth guest experience in a fast-paced workplace.

You will also manage workspace reservations, monitor desk utilization, and coordinate workplace services to support daily operations and meetings. Teamwork, reliability, and strong communication are essential for success.