Workplace Ambassador

Pyramid Global Hospitality; New York (NY); On-site; USD 39,000 - 50,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Customer Experience/Office Support role at our New York corporate office. You will be the first point of contact, guiding Paramount employees and guests, and ensuring a smooth guest experience in a fast-paced workplace.

You will also manage workspace reservations, monitor desk utilization, and coordinate workplace services to support daily operations and meetings. Teamwork, reliability, and strong communication are essential for success.

Qualifications

• High school diploma or equivalent.
• Outstanding interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Basic knowledge of A/V technology and workplace systems is a plus.

Responsibilities

• Deliver exceptional guest experiences as the first point of contact and provide directions, resources and support to Paramount employees and guests.
• Support workplace operations by proactively managing workspace reservations and bookings, monitoring desk space utilization, and coordinating services.
• Help execute meetings and events by assisting setup, inspections, and collaboration with Event Managers, A/V teams, and tech staff.
• Proactively identify and report facility, housekeeping, or maintenance concerns and ensure timely resolution.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

A/V technology

Education

High school diploma or equivalent

Tools

A/V systems

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

We offer a unique and fulfilling opportunity in a corporate office setting, where we provide an unparalleled hospitality experience to our clients! Combining office management, meeting & event services and top-notch guest service, we whole heartedly support our employees and keep them excited to support our clients in line with our “People First Culture”. We are looking for an individual passionate about hospitality with a "be the difference" mindset, paired with professional polish, strategic thinking, and operational efficiency. Our culture connects our team nationwide and our organization is committed to a structure that supports a positive work-life balance. We offer comprehensive benefits, 401k matching and learning opportunities to develop and grow our team. Our team's success is our success and excellence is the standard we live by.

What You Will Have An Opportunity To Do

At Pyramid Global, PYRAMIDWORKS, we bring the warmth, professionalism, and service excellence of a luxury hotel into the workplace. This is an opportunity to be a trusted resource, problem solver, event supporter, and culture champion who helps make every interaction meaningful for our client, Paramount Studios.

Schedule: Monday–Friday | 7:00 AM – 4:00 PM or 8:00 AM–5:00 PM or 9:00 AM–6:00 PM (based on business needs)

Please Note: This position is employed by Pyramid Global and is not affiliated with Paramount employment.

Deliver Exceptional Guest Experiences

• Serve as the first point of contact and create positive first impressions
• Provide directions, resources, and support to Paramount employees and guests
• Escort guests to appropriate locations when needed
• Cultivate and create meaningful connections with your floor populations

Support Workplace Operations

• Proactively manage workspace reservations and bookings
• Monitor office and desk space utilization
• Coordinate workplace services and respond to employee needs

Help Execute Meetings & Events

• Support the setup and execution of meetings and special events
• Conduct meeting space inspections to ensure readiness
• Partner with Event Managers, A/V teams, and technical support staff

Problem Solve & Follow Through

• Proactively identify and report facility, housekeeping, or maintenance concerns
• Track requests and ensure timely resolution
• Follow up on workplace changes and service requests for accuracy
• Follow up with Paramount employees to keep them informed on progress made to complete their requests
• Escalate issues appropriately to ensure timely resolution

What are we looking for?

• High school diploma or equivalent
• Minimum 1 year of hospitality, hotel, concierge or a related field preferred
• Outstanding interpersonal and communication skills
• Strong organizational and multitasking abilities
• Basic knowledge of A/V technology and workplace systems is a plus

Compensation

$32.00

$32.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.