Community Manager

BENCHMARK; Irving (TX); On-site; USD 34,000 - 37,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Workplace Hospitality Coordinator to oversee the operations of assigned event spaces, ensuring guest experiences are seamless and memorable.

You will collaborate with Meeting & Event Managers, greet guests, coordinate with AV support and vendors, and manage space usage while maintaining strong cross-department communication. A background in guest services and office work is required.

Qualifications

• Previous Guest Services experience
• Minimum 2 years general office experience
• Good computer software knowledge of Microsoft Office, Google Workspace, Video Conferencing platforms (Zoom, Teams, etc.)
• Good verbal, written, interpersonal and relationship building skills
• Ability to troubleshoot audio visual issues

Responsibilities

• Oversee the operations and movement for your assigned spaces
• Work closely with Meeting & Event Managers to execute events
• Greet guests and assist as needed
• Liaison between Meeting Managers, AV Support and Vendors
• Walk meeting and event space, report any upkeep needs
• Knowledgeable in basic A/V and IT functions
• Use internal systems to manage space and usage
• Maintain effective communication and positive relationships with all operating departments
• Maintain par office supplies and monthly inventory

Skills

Guest Services

Office experience

Microsoft Office

Google Workspace

Video Conferencing

Tools

Zoom

Teams

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Workplace Hospitality Services is all of the best aspects of hospitality placed into a corporate workplace environment. We are the ambassadors of culture and provide industry leading hospitality services to over 50,000 office workers throughout our properties while allowing their work day to be executed seamlessly. Covering over 15 million square feet of space overall, we support daily office reservations, supply needs, provide expertise on building and local amenities as well as world class event planning services. Our Workplace Hospitality Coordinators are experts in event execution, proprietary systems administration, customer service, and so much more. We make the difference by creating moments that matter and pave the way for an exceptional day. We support the clients, so they can support the business.

What you will have an opportunity to do:

If you love creating memorable experiences for clients while being an organized critical thinker, we are looking for you! You will be responsible for overseeing the operations, and movement for your assigned spaces.

• Work closely with Meeting & Event Managers to execute events
• Greet guests and assist as needed
• Liaison between Meeting Managers, AV Support and Vendors
• Walk meeting and event space, reports any upkeep needs
• Knowledgeable in basic A/V and IT functions
• Use internal systems to manage space and usage
• Maintain effective communication and positive relationships with all operating departments
• Maintain par office supplies and monthly inventor

What are we looking for?

• Previous Guest Services experience
• Minimum 2 years general office experience
• Good computer software knowledge of Microsoft Office, Google Workspace, Video Conferencing platforms (Zoom, Teams, etc.)
• Good verbal, written, interpersonal and relationship building skills
• Ability to troubleshoot audio visual issues

Compensation: $25 - $27

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.