Workplace Associate - Elkton, VA (Rotating 12hr Shift 6a-6p/6p-6a)

CBRE Group, Inc.; Harrisonburg (VA); On-site; USD 42,000 - 58,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Associate in Harrisonburg, VA. The role focuses on delivering world-class customer service to employees and guests within a designated building.

You will greet visitors, manage passes, answer calls, and coordinate meetings and activities with a strong emphasis on security and brand compliance. Responsibilities include supporting the team with supplies and equipment, handling inquiries professionally, and delivering new hire orientations.

Qualifications

• Greet visitors and provide world-class customer service.
• Answer phones professionally and coordinate group presentations.
• Coordinate recreational, dining, and business activities as requested.
• Approve maintenance work orders and liaise with vendors as needed.
• Resolve inquiries from employees and guests with a service-first approach.
• Support team with office supplies, meeting coordination and equipment care.
• Ensure materials follow brand guidelines and security procedures.
• Deliver new hire orientation and training, presenting to varied groups.

Responsibilities

• First point of contact for visitors; greet, issue passes and follow security protocols.
• Answer phones professionally and present to groups.
• Arrange and confirm activities for requesters.
• Approve janitorial or maintenance work orders; liaise with vendors.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About the Role:

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced organizational skills with an inquisitive mindset.