Sr Workplace Experience Coordinator

CBRE Group, Inc.; Omaha (NE); On-site; USD 25,000 - 33,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Coordinator to deliver world-class service to employees and visitors in a designated building. You will be the first point of contact, greet guests, issue passes, and escort visitors while following security protocols.

This role supports the Workplace Experience team with meeting coordination, office supply management, and vendor coordination, creating a welcoming, efficient environment and upholding CBRE's standards.

Qualifications

• High School Diploma or GED with 2–3 years of related experience.
• Understanding of standard work routines and procedures.
• Intermediate problem-solving skills without supervision.
• Clear, concise communication within teams.
• Advanced knowledge of Word, Excel, Outlook.

Responsibilities

• Greet visitors and issue passes while following security protocols.
• Answer phones professionally and respond to inquiries.
• Coordinate events, dining, and business activities.
• Coordinate janitorial or maintenance requests and address issues with vendors.
• Escalate inquiries or complaints from employees and guests.
• Support the team with office supplies, meetings, and equipment care.
• Create client materials following brand guidelines.
• Follow property security and emergency procedures to ensure safety.
• Identify and resolve typical/work-area issues without supervision.
• Evaluate solutions from established options.

Skills

Customer service

Problem-solving

Communication

Word, Excel, Outlook

Organizational skills

Education

High School Diploma or GED

Tools

MS Office

Job description

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.

• Make a memorable first impression by answering the telephone in a professional manner.

• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

• Manage janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.

• Escalate inquiries or complaints from employees, guests, and co-workers.

• Provide support for the team as directed including office supply management, meeting coordination, and equipment care.

• Create customized client materials that follow brand guidelines.

• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.

• Recognize and solve typical and atypical problems that can occur in own work area without supervisory approval.

• Evaluate and select solutions from established options.

• Impact team through the quality of the services or information provided.

• Follow standardized procedures and practices and receives regular but moderate supervision and guidance.

What You’ll Need:

• High School Diploma or GED with 2-3 years of job-related experience.

• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.

• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.

• Ability to explain detailed and complicated information within the team in a clear and concise manner.

• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Strong organizational skills with a robust inquisitive mindset.

Disclaimers:

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Equal Employment Opportunity:

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations:

CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Aff…