Facilities Coordinator

US AMR-Jones Lang LaSalle Americas, Inc.; Seattle (WA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking a Facilities Coordinator in Seattle, WA to support the Facilities Manager in delivering comprehensive services for operating and maintaining properties. You will handle client relations, budgeting, procurement, and 24/7 emergency response to ensure high satisfaction and KPI performance.

You will collaborate across the account team to implement best practices, manage work orders with vendors, and contribute to annual planning and reporting.

Qualifications

• Two years of industry experience in a corporate environment, third‑party service provider, or consulting capacity.
• Excellent customer service, computer, managerial, verbal, and written communication skills.
• Ability to multi‑task and organize responsibilities to achieve portfolio goals.
• Basic knowledge of building systems including mechanical and electrical systems.
• Computer proficiency with software platforms and systems for facility management operations.
• Availability for 24/7 emergency call support and site attendance.
• Strong problem‑solving skills with ability to follow procedures.

Responsibilities

• Oversee delivery of maintenance and repair services while maintaining client satisfaction with Facility Management services.
• Interface with property occupants and provide 24/7 emergency call support with site attendance and escalation protocols.
• Support work order management for in‑house staff and vendors while meeting KPIs and monitoring monthly SLAs.
• Demonstrate collaboration within the account team by driving IFM best practices and innovations.
• Assist in development and management of operating and capital budgets and support the Facilities Manager on projects.
• Assist in annual management plans and drive KPI achievement for the facilities team.
• Oversee monthly, quarterly, and annual reporting for clients while maximizing supplier and contractor performance.

Skills

Customer service

Verbal communication

Written communication

Multi-tasking

Problem solving

Teamwork

Tools

CMMS familiarity

Job description

Seattle, WA 98101

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

As a Facilities Coordinator at JLL, you'll play a critical role in supporting the Facilities Manager in delivering comprehensive services to operate and maintain properties including customer/client services, financial management, facility maintenance, procurement, and supplier management while developing strong client relationships with key representatives to support corporate real estate goals and objectives. This essential position requires you to work collaboratively with the Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction and supporting programs to increase customer satisfaction through effective interface with property occupants. You'll be responsible for 24/7 emergency call support and site attendance while following established escalation procedures and incident reporting protocols to ensure seamless operations. This position offers the opportunity to make a significant impact on facility operations by meeting or exceeding site Key Performance Indicators (KPIs), assisting with Service Level Agreement (SLA) monitoring, and driving development and implementation of IFM best practices and innovations. By joining our collaborative team, you'll contribute directly to JLL's commitment to delivering exceptional facilities management solutions while advancing your career in a dynamic environment that values teamwork, client relationship development, and operational excellence in property management and maintenance services.

What your day‑to‑day will look like

• Work with Facilities Manager to oversee delivery of maintenance and repair services while maintaining client satisfaction with Facility Management services and supporting customer satisfaction programs
• Interface with property occupants and provide 24/7 emergency call support with site attendance while following established escalation procedures and incident reporting protocols
• Support work order management for in‑house staff and vendors while meeting or exceeding site KPIs and assisting with monthly SLA monitoring to identify challenges and plan corrective actions
• Demonstrate strong collaboration and teamwork within the account team by driving development and implementation of IFM best practices and innovations
• Assist in development and management of operating and capital budgets while supporting the Facilities Manager in implementation of short and long‑term client projects
• Assist in development and implementation of annual management plans while accomplishing key performance indicators identified by the Facilities Manager
• Oversee appropriate monthly, quarterly, and annual reporting for clients while maximizing utilization of suppliers, preferred vendors/contractors, and M/WBE spending levels.

Required Qualifications

• Minimum of two years of industry experience in corporate environment, third‑party service provider, or consulting capacity
• Excellent customer service, computer, managerial, verbal, and written communication skills for effective stakeholder interaction
• Ability to multi‑task and effectively organize responsibilities to achieve portfolio goals and objectives while managing multiple priorities
• Basic knowledge of building systems including mechanical and electrical systems for effective facility operations support
• Computer proficiency with ability to utilize various software platforms and systems for facility management operations
• Availability for 24/7 emergency call support and site attendance as required for critical facility operations
• Strong problem‑solving skills with ability to follow established procedures and escalation protocols effectively.

Preferred Qualifications

• Experience with Computerized Maintenance Management Systems (CMMS) for enhanced work order and maintenance coordination
• Background in budget development and financial management within facilities or property management environments
• Knowledge of procurement processes and supplier management including contract development and vendor coordination
• Understanding of Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) in facilities management contexts
• Experience with compliance requirements including audit standards and regulatory protocols in commercial real estate
• Background in project management and implementation of facility improvement initiatives
• Familiarity with Minority/Women owned Business Enterprise (M/WBE) requirements and supplier diversity programs.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Estimated compensation for this position

80,000.00 – 80,000.00 USD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

On‑site –Seattle, WA

Personalized benefits that support personal well‑being and growth

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (”JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job‑related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.