Workplace Exp Coordinator / Receptionist

CBRE; Charlotte (NC); On-site; USD 44,000 - 50,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in Charlotte to deliver a world-class customer service experience to employees and guests, serving as the first point of contact and supporting daily facility operations.

You will greet visitors, handle passes, coordinate events, manage vendor relations, and assist with onboarding, security procedures, and internal communications, while using Word, Excel and Outlook to support presentations and scheduling.

Qualifications

• High School Diploma or GED required with up to 2 years of experience.
• Ability to follow basic work routines and standards.
• Strong communication and organizational skills.

Responsibilities

• Serve as first point of contact for visitors and employees, greeting them and issuing passes.
• Answer phones professionally and assist with presentations.
• Coordinate recreational, dining, and business activities.
• Manage facility services, including mail, supplies, and onboarding.
• Handle inquiries with professional customer-service solutions.
• Organize on-site events, secure spaces, setup and breakdown.
• Follow security procedures and notify relevant parties.
• Coordinate with vendors delivering workplace services.
• Explain information clearly and follow manager directions.
• Apply established procedures to solve routine problems.

Skills

Communication skills

Microsoft Office

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).