Workplace Ambassador- Intern

BENCHMARK; New York (NY); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

401k matching

Learning opportunities

Comprehensive benefits

Job summary

Pyramid Global Hospitality is seeking a Workplace Ambassador intern to join our corporate office team. You will participate in the Hospitality@WORK training program, rotate through assignments, and support day-to-day facilities operations while delivering friendly, professional service to colleagues.

Schedule is typically Monday–Friday, with 8 AM–5 PM or 9 AM–6 PM based on business needs; you will be the hospitality presence in the workspace, assist with room reservations, meetings, catering,

Qualifications

• Fast-paced work environment experience preferred.
• Good communication skills required.
• Flexible schedule availability needed.
• Ability to frequently lift and carry up to 25 lbs.
• Ability to bend, squat, push and pull as part of daily tasks.

Responsibilities

• Greet and welcome employees entering the workspace, establishing a hospitality presence.
• Build relationships with employees and anticipate their in-office needs.
• Use reservation tools to secure spaces and ensure productive on-site time.
• Plan on-site meetings with appropriate room setup, catering, AV, and logistics.
• Troubleshoot conference room equipment and resolve issues to maintain timeliness.
• Provide responsive, on-demand services to clients and colleagues.
• Serve as a hospitality hub between facilities, IT, F&B, janitorial, and other teams.
• Collaborate with management to understand the Hospitality@WORK vision and support projects.

Skills

Fast-paced work

Communication

Flexibility

Lifting 25 lbs

Mobility

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property: We offer a unique and fulfilling opportunity in a corporate office setting, where we provide an unparalleled hospitality experience to our clients! Combining office management, meeting & event services and top-notch guest service, we whole heartedly support our employees and keep them excited to support our clients in line with our "People First Culture". We are looking for an individual passionate about hospitality with a "be the difference" mindset, paired with professional polish, strategic thinking, and operational efficiency. Our culture connects our team nationwide and our organization is committed to a structure that supports a positive work-life balance. We offer comprehensive benefits, 401k matching and learning opportunities to develop and grow our team. Our team's success is our success and excellence is the standard we live by.

What you will have an opportunity to do:

As a Workplace Ambassador intern, you will participate in the company's training program to develop your skills through rotational assignments and hands on participation. You will have the opportunity to gain in-depth knowledge of how Hospitality@WORK is executed, and its processes, preparing you for a future role in the industry.

Schedule: Monday - Friday 8 AM - 5PM or 9AM - 6PM (based on business needs)

Your Role:

• Greet and welcome all employees entering the workspaces within the Paramount offices, making a hospitality presence known throughout the building
• Create relationships with employees in the workspaces aligned to you, learning about their in-office needs and being able to anticipate them
• Use reservation tools to ensure that employees have the proper spaces reserved, ensuring they have productive time while on-site
• Work with employees to plan their on-site meetings, resulting in flawless execution, and the maximum utilization of proper room sizes, including catering, audio visual, etc.
• Be the eyes and ears of the building, ensuring that if things are not as they should be, we input tickets appropriately and detailed to have quick resolutions before a client would see them
• Be the first line of troubleshooting for conference room equipment, being able to quickly resolve and result in meeting timeliness
• Provide responsive, "on-demand" services to clients and employees
• Become the hospitality hub for your aligned workspaces, between facilities, AV, IT, F&B, janitorial, etc. resulting in clean, usable, and reservable spaces
• Work closely with management to understand the vision of the product (Hospitality@WORK), assist with project as needed, and provide support to the entire team.

What are we looking for?

• Comfortability working in a fast-paced environment
• Good communication skills
• Ability to work a flexible schedule
• Ability to frequently lift and carry up to 25 lbs.
• Ability to bend, squat, push and pull

Compensation: $30.00 - $30.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.