Sales Coordinator

Pyramid Global Hospitality; Cincinnati (OH); On-site; USD 28,000 - 33,000; Full time

Job summary

Pyramid Global Hospitality in Cincinnati, OH seeks a Sales Coordinator to support the Sales Team with contracts, proposals, and client communication. The role coordinates meetings, travel, and materials to ensure smooth operations across departments.

The position requires strong organization, excellent customer service, and the ability to manage multiple priorities under pressure, with preference for CI/TY and luxury resort experience.

Qualifications

• Minimum of two years of hotel sales, convention services, catering and/or hotel operations experience preferred.
• CI/TY experience preferred.
• Previous experience in a luxury resort setting preferred.
• Excellent customer service and communication skills.

Responsibilities

• Provide high-level support by preparing sales contracts, proposals, and serve as the point of contact for clients.
• Generating reports, gathering materials, assembling information packets, arranging and coordinating meetings and events.
• Assist sales team by managing schedules, appointment, and travel arrangements.
• Filing important documents, organizing the office and communicating relevant information to key stakeholders.
• Utilizing the sales automation system, CI/TY efficiently and effectively based on department standards.
• Build impactful relationships with all other departments.
• Accountable for fostering consistent levels of extraordinary customer service throughout the workplace that result in the highest levels of guest satisfaction.

Skills

Customer service

Communication

Organization

Problem solving

Teamwork

Tools

Microsoft Office

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you!

What You Will Have An Opportunity To Do

The Sales Coordinator role is to perform general office duties to support all members of the Sales Team. This role is responsible for coordinating and synchronizing the needs of the team. Strong organizational skills, detail oriented and effective communication will be critical to the success of this position. All duties are performed in accordance with department policies, practices and procedures.

Position Responsibilities/Duties

• Provide high-level support by preparing sales contracts, proposals, and serve as the point of contact for clients
• Generating reports, gathering materials, assembling information packets, arranging and coordinating meetings and events
• Assist sales team by managing schedules, appointment, and travel arrangements
• Filing important documents, organizing the office and communicating relevant information to key stakeholders
• Utilizing the sales automation system, CI/TY efficiently and effectively based on department standards
• Build impactful relationships with all other departments
• Accountable for fostering consistent levels of extraordinary customer service throughout the workplace that result in the highest levels of guest satisfaction
• Maintain a positive workspace for all team members where team member engagement levels are high due to everyone feeling valued and enjoy coming to their job
• Promote diversity, inclusion, pride, respect, camaraderie and fairness
• Foster strong relationships by doing things the right way with integrity, hard work, collaboration and teamwork
• Have fiscal responsibility for both the property as well as the departments by consistently looking for ways to refine the business without compromising guest satisfaction
• Create ways to further enrich the guest experience by continuously reviewing, offering suggestions on refining procedures to ensure every opportunity to offer extraordinary guest experiences while maintaining a culture of smiles and retention of luxury standards
• Proactively seek feedback and liaise with other departments when opportunities present themselves ensuring a seamless and elevated guest experience
• Perform other functions as needed
• Minimum of two (2) years of hotel sales, convention services, catering and/or hotel operations experience is preferred
• CI/TY experience preferred
• Previous experience in a luxury resort setting preferred

Knowledge/Skills/Abilities

• Working knowledge of Microsoft Office
• Excellent customer service skills
• Ability to function well under pressure, manage multiple priorities, and meet established deadlines
• Superior problem solving and decision-making skills
• Excellent organizational and project management skills, with particular attention to quality and detail
• Interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Ability to effectively communicate in English, in both oral and written forms

Compensation

$20.00

$24.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.