Customer Service Representative

Equus Workforce Solutions; Racine (WI); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Equus Workforce Solutions seeks a customer service-oriented professional to greet clients, direct them to appropriate services, and assist with job applications.

You will reference MIS systems, share community resources, and provide referrals to jobs while maintaining a professional, courteous demeanor in a busy environment.

Qualifications

• High school diploma or GED with two years of college coursework OR equivalent education/experience.
• Two years of experience working at Workforce Solutions and a supervisor recommendation.
• Knowledge of workplace, jobs and entry requirements.
• Ability to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help.
• Uses tact, diplomacy, and persistence in providing suggestions to customers.
• Friendly, courteous and professional appearance and demeanor.
• Able to handle high volume of customers simultaneously.

Responsabilités

• Greet customers and guide them to the best service route based on conversation.
• Direct customers according to office operations.
• Summarize services when asked and explain offerings.
• Encourage and assist with completing job applications.
• Check for prior registrations and update MIS systems as needed.
• Provide information about community resources.
• Assist with job search including referrals to jobs in the database and record these referrals properly.
• Ensure needed materials are available near the office entry.
• Perform other duties as assigned.

Connaissances

Active listening

Customer service

Needs analysis

Judgment

Tact & diplomacy

Professional demeanor

Multitasking

Formation

HS diploma or GED

Two years college coursework

Two years customer service

Workforce Solutions experience (2 yrs)

Description du poste

Company Description

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers and community, and partner sites.

Job Description

• Provides a friendly greeting and suggests the best route for a customer to get desired service based on a short conversation with each customer
• Understands entire office operation sufficiently to direct customers appropriately
• May summarize services to customers who ask what we do
• Offers work application and encourages its completion when appropriate
• May check for previous work registration or other service and updates MIS systems
• Provides information about community resources
• May provide job search assistance including direct referral to jobs in the database
• Records those referrals properly
• Assures that needed materials are available to the public near the office entry
• Other duties as assigned

Qualifications

• High school diploma or GED and two years of college coursework OR
• High school diploma or GED and two years of customer service OR equivalent combination of education and experience
• Two years of experience working at Workforce Solutions and a recommendation from current or most recent supervisor
• Has knowledge of the workplace, jobs, and requirements for entry into those jobs.
• Is able to listen to customers, analyze expressed needs and use good judgment in suggesting how and who can help
• Uses tact, diplomacy, and persistence in providing suggestions to customers
• Is friendly, courteous and presents herself/himself as a professional
• Is able to handle effectively situations where a large number of customers want her/his attention at the same time

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

APM, including Equus Workforce Solutions, Ross Innovative Employment Solutions, Dynamic Workforce Solutions, DESI, AGELIC, and Grant Associates, is committed to providing equal employment opportunities to all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

APM is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you require a reasonable accommodation during the application, interview, or selection process, please contact [e-mail].