Workforce Solutions Navigator | Customer Support

Engineering Design Systems, Inc; Rosenberg (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Engineering Design Systems, Inc in Rosenberg, Texas seeks a Customer Service Coordinator to enhance service delivery for jobseekers. As the first point of contact, you will provide high-quality assistance through phone, email, and in-person interactions, facilitating access to workforce programs and career resources.

The ideal candidate will have a strong communication background, customer service experience, and reliability in transportation. Join a progressive, family-owned company where you can make a difference!

Qualifications

• Must have reliable transportation to and from the worksite.
• Prior experience in customer service is preferred.
• Comfortable with long periods on the phone.

Responsibilities

• Serve as the first point of contact for jobseekers.
• Assist with virtual service navigation and direct individuals to programs.
• Maintain accurate interaction records and document customer inquiries.

Skills

Verbal communication skills

Customer service experience

Knowledge of virtual platforms

Education

Bachelor's degree or equivalent experience

Job description

Engineering Design Systems, Inc in Rosenberg, Texas seeks a Customer Service Coordinator to enhance service delivery for jobseekers. As the first point of contact, you will provide high-quality assistance through phone, email, and in-person interactions, facilitating access to workforce programs and career resources.

The ideal candidate will have a strong communication background, customer service experience, and reliability in transportation. Join a progressive, family-owned company where you can make a difference!