Customer Success & Career Services Coordinator

Educational Data Systems, Inc.; Rosenberg (TX); On-site; USD 45,000 - 55,000; Full time

Job summary

Educational Data Systems, Inc. is seeking a Customer Service Coordinator in Rosenberg, Texas. This role serves as the first point of contact for jobseekers, providing high-quality customer service through various communication channels. Responsibilities include answering inquiries, scheduling appointments, and guiding customers through workforce programs.

The ideal candidate will have strong verbal communication skills, experience in customer service, and a preference for a Bachelor's degree or equivalent experience. Reliable transportation is also required.

Qualifications

• Prior experience and comfortability with long periods on the phone.
• Experience delivering high‑quality customer service.
• Must have reliable transportation to and from the worksite.

Responsibilities

• Answer calls, emails, and web chat inquiries in a timely manner.
• Schedule appointments using the WAVE system.
• Provide general navigation support for the WorkInTexas system.

Skills

Strong verbal and communication skills

Customer service experience

Knowledge of virtual platforms

Ability to engage professionally with diverse individuals

Education

Bachelor's degree preferred

Equivalent experience

Job description

Educational Data Systems, Inc. is seeking a Customer Service Coordinator in Rosenberg, Texas. This role serves as the first point of contact for jobseekers, providing high-quality customer service through various communication channels. Responsibilities include answering inquiries, scheduling appointments, and guiding customers through workforce programs.

The ideal candidate will have strong verbal communication skills, experience in customer service, and a preference for a Bachelor's degree or equivalent experience. Reliable transportation is also required.