Service Coordinator - Scheduling & Support

RC&E; Fort Worth (TX); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Healthcare benefits from Day 1

401(k) with employer match

Weekly paycheck

Paid holidays

Paid time off

Learning & Development programs

Employee referral bonus

Tuition reimbursement

Discounts on services

Job summary

RC&E is seeking a Service Coordinator in Fort Worth, TX to join our service support team. You will develop relationships with customers, process orders, and communicate work order status to ensure the highest level of customer service.

The role supports field service, rebuild shop repairs, and equipment service sales opportunities. You will coordinate technician assignments, maintain customer accounts, interface with parts/vendors, and support scheduling, time sheets, and expenses with a focus

Qualifications

• High school diploma or equivalent.
• 3–5 years in a fast-paced B2B customer support role preferred.
• 3–5 years in service scheduling, order processing, and inside customer service to industrial customers preferred.
• Experience with Outlook, Teams and work order software.
• Ability to multi-task, prioritize, and work under pressure.
• Excellent written and oral communication skills.

Responsibilities

• Instruct senior field technicians on daily assignments including planned maintenance and emergency service work.
• Respond to customer inquiries for service and/or parts in a timely and professional manner.
• Create and communicate quotes and orders within the computer system.
• Create, assign, and process service work orders for technicians and service manager.
• Enter and maintain customer account information for service business.
• Interface with the parts warehouse/vendors on purchase orders and parts deliveries, including urgent requests.
• Weekly processing of technician time sheets and expenses.
• Working hours: 7:30AM until 4:30PM and additional hours as needed.

Skills

Communication skills

Customer service

Multi-tasking

Organizational skills

Pressure management

Urgency

Education

High school diploma or equivalent

Tools

Microsoft Outlook

Microsoft Teams

Work order software

Job description

RC&E is seeking a Service Coordinator in Fort Worth, TX to join our service support team. You will develop relationships with customers, process orders, and communicate work order status to ensure the highest level of customer service.

The role supports field service, rebuild shop repairs, and equipment service sales opportunities. You will coordinate technician assignments, maintain customer accounts, interface with parts/vendors, and support scheduling, time sheets, and expenses with a focus