Career Services Navigator

Edsi-9; Houston (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Benefits

Job summary

EDSI in Houston, TX is seeking a Customer Service Coordinator to be the first point of contact for jobseekers, delivering high-quality service via phone, email, and in-person interactions. This role supports virtual service navigation and guides individuals to workforce programs and career resources.

You will answer inquiries, manage appointments, maintain records, and collaborate with staff to ensure accurate daily data capture and positive outcomes.

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• Strong phone handling experience.
• Proficiency with virtual platforms and navigating online websites.
• Excellent verbal and written communication skills.
• Experience delivering high-quality customer service.

Responsibilities

• Answer calls, emails, and web chats promptly.
• Schedule appointments using the WAVE system with staff or programs.
• Provide navigation support for WorkInTexas and Workforce Solutions programs.
• Route inquiries to appropriate staff and provide real-time guidance.
• Maintain accurate interaction records in WAVE/CRM and document all activity.
• Identify customer needs through questioning and active listening.
• Follow up to ensure needs are met and applications completed.
• Support surveys and continuous improvement initiatives.

Skills

Phone handling

Customer service

Verbal communication

Written communication

Problem solving

Education

Bachelor’s degree preferred

Tools

WAVE system

CRM

Job description

EDSI in Houston, TX is seeking a Customer Service Coordinator to be the first point of contact for jobseekers, delivering high-quality service via phone, email, and in-person interactions. This role supports virtual service navigation and guides individuals to workforce programs and career resources.

You will answer inquiries, manage appointments, maintain records, and collaborate with staff to ensure accurate daily data capture and positive outcomes.