Workforce Resilience Lead: Crisis & Employee Support

Testing Site - JPMC; Jersey City (NJ); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase in Jersey City seeks a Vice President to lead the Workforce Resiliency Team, coordinating employee support and crisis response across the firm. You will develop and implement unified processes, governance, and playbooks to ensure timely, best-in-class responses during crises.

You will partner with HR, Global Security, Communications, Firmwide Resiliency, Supplier Services, and Location Leads to align incident response and employee support; you will design simulations, drive

Qualifications

• 7+ years of leadership experience in crisis management or resiliency.
• Experience leading cross-functional teams in a large organization.
• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Lead the review and alignment of incident response processes and playbooks across all key teams.
• Establish a common workflow, governance structure, and oversight routines for incident management and employee support.
• Develop playbooks for scenarios including natural disasters, geopolitical events, active shooter, cyber incidents, and data privacy events.
• Design simulations and training exercises for all event types to ensure teams are prepared to respond effectively during incidents.
• Continuously assess and improve response strategies based on lessons learned from real events and exercises.
• Partner across Global Security, Firmwide Resiliency, Communications, HR, Supplier Services, and Location Leads for seamless execution on crisis/incident events.
• Implement and maintain governance routines to ensure consistency, efficiency, and accountability in incident response and employee support across all teams.
• Develop and execute employee support services by collaborating with location/country leads.

Skills

Crisis management

Leadership

Project management

Stakeholder management

Strategic planning

Change management

Job description

JPMorgan Chase in Jersey City seeks a Vice President to lead the Workforce Resiliency Team, coordinating employee support and crisis response across the firm. You will develop and implement unified processes, governance, and playbooks to ensure timely, best-in-class responses during crises.

You will partner with HR, Global Security, Communications, Firmwide Resiliency, Supplier Services, and Location Leads to align incident response and employee support; you will design simulations, drive