Business Resiliency Associate

Testing Site - JPMC; Columbus (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

JPMorgan Chase & Co. is seeking an Emergency and Crisis Response Associate to join the Consumer & Community Banks Business Resiliency organization.

This role focuses on preparing for and responding to emergencies and events that affect business continuity, including natural disasters, facilities issues, technology disruptions, and operational incidents. You will support and strengthen incident response capabilities, own response activities, perform threat assessments, and communicate with

Qualifications

• Bachelors degree in Emergency Management, Meteorology, Atmospheric Sciences, Security or related field.
• 1+ years of experience in emergency and crisis management, with demonstrated experience in handling complex incidents and coordinating response efforts.
• Strong understanding of emergency management and crisis response protocols.
• Excellent communication and leadership skills, with the ability to present to senior leaders.
• Ability to work collaboratively with multiple stakeholders and manage complex situations.
• Experience in incident management and familiarity with monitoring and alert systems.

Responsibilities

• Support incident management leaders in performing threat assessments and responding to incidents.
• Facilitate situation rooms involving multiple stakeholders to ensure effective crisis management.
• Collaborate with resiliency management partners to understand and implement recovery strategies.
• Take ownership of assigned tasks during incidents, monitor the incident repository, and respond to alerts from Global Security, Global Real Estate, and Technology teams.
• Support Subject Matter Experts (SME) on weather patterns and meteorological events, maintaining constant awareness of weather conditions.
• Stay informed about external factors such as political, social, and civil unrest, as well as atmospheric conditions that may impact the bank's operations.
• Provide regular status updates, lead incident calls, and present information to senior leaders.
• Maintain and update training procedures to ensure preparedness.
• Participate in the incident management team's on-call schedule and be ready to escalate emergencies to senior leadership as needed.

Skills

Emergency management

Crisis management

Communication

Leadership

Stakeholder collaboration

Incident management

Education

Bachelor7s degree in Emergency Management, Meteorology, Atmospheric Sciences, Security or related field

Tools

Monitoring systems

Alert systems

Job description

JPMorgan Chase & Co. is seeking a dedicated Emergency and Crisis Response Associate to join the Consumer & Community Bank’s Business Resiliency organization. This role is crucial in preparing for and responding to emergencies and crisis events, including those resulting from natural disasters, facilities issues, technology disruptions, and operational incidents that impact business continuity.

As a Business Resiliency Associate at JP Morgan Chase, you will be instrumental in supporting and strengthening our incident response capabilities. Your role will involve ensuring operational resiliency and taking ownership of response activities to minimize risks to employees, customers, and the firm during real-time incidents. You will perform threat assessments to evaluate business impacts and assist in developing effective response strategies. Your work will ensure clear communication with stakeholders and enhance the overall resiliency of the firm’s operations.

Job Responsibilities:

• Support incident management leaders in performing threat assessments and responding to incidents.
• Facilitate situation rooms involving multiple stakeholders to ensure effective crisis management.
• Collaborate with resiliency management partners to understand and implement recovery strategies.
• Take ownership of assigned tasks during incidents, monitor the incident repository, and respond to alerts from Global Security, Global Real Estate, and Technology teams.
• Support Subject Matter Experts (SME) on weather patterns and meteorological events, maintaining constant awareness of weather conditions.
• Stay informed about external factors such as political, social, and civil unrest, as well as atmospheric conditions that may impact the bank's operations.
• Provide regular status updates, lead incident calls, and present information to senior leaders.
• Maintain and update training procedures to ensure preparedness.
• Participate in the incident management team's on-call schedule and be ready to escape emergencies to senior leadership as needed.

Required Qualifications, Capabilities and Skills:

• Bachelor’s degree in Emergency Management, Meteorology, Atmospheric Sciences, Security or related field.
• 1+ years of experience in emergency and crisis management, with demonstrated experience in handling complex incidents and coordinating response efforts.
• Strong understanding of emergency management and crisis response protocols.
• Excellent communication and leadership skills, with the ability to present to senior leaders.
• Ability to work collaboratively with multiple stakeholders and manage complex situations.
• Experience in incident management and familiarity with monitoring and alert systems.

Preferred Qualifications, Capabilities and Skills:

• Proven ability to assess threats and develop effective response strategies in collaboration with cross-functional teams.
• Proven experience in project management and process improvement, including demonstrated ability to lead cross-functional initiatives, optimize workflows, and deliver measurable efficiency gains.
• Strong analytical and problem-solving skills, with the ability to make informed decisions under pressure.
• Excellent communication and interpersonal skills, with experience presenting to senior leaders and facilitating discussions among diverse stakeholders.
• Familiarity with monitoring and alert systems used in incident management.
• Ability to stay informed about global events, including political, social, and civil unrest, and their potential impact on business continuity.
• Experience in developing and maintaining training procedures related to emergency preparedness and response.

Join our team and play a vital role in safeguarding our operations and ensuring business resiliency in the face of emergencies and crises.