Workforce Resiliency Lead – Vice President

Testing Site - JPMC; Jersey City (NJ); On-site; USD 180,000 - 280,000; Full time

Job summary

JPMorgan Chase in Jersey City seeks a Vice President to lead the Workforce Resiliency Team, coordinating employee support and crisis response across the firm. You will develop and implement unified processes, governance, and playbooks to ensure timely, best-in-class responses during crises.

You will partner with HR, Global Security, Communications, Firmwide Resiliency, Supplier Services, and Location Leads to align incident response and employee support; you will design simulations, drive

Qualifications

• 7+ years of leadership experience in crisis management or resiliency.
• Experience leading cross-functional teams in a large organization.
• Strong communication and stakeholder management skills.
• Ability to manage multiple priorities under pressure.

Responsibilities

• Lead the review and alignment of incident response processes and playbooks across all key teams.
• Establish a common workflow, governance structure, and oversight routines for incident management and employee support.
• Develop playbooks for scenarios including natural disasters, geopolitical events, active shooter, cyber incidents, and data privacy events.
• Design simulations and training exercises for all event types to ensure teams are prepared to respond effectively during incidents.
• Continuously assess and improve response strategies based on lessons learned from real events and exercises.
• Partner across Global Security, Firmwide Resiliency, Communications, HR, Supplier Services, and Location Leads for seamless execution on crisis/incident events.
• Implement and maintain governance routines to ensure consistency, efficiency, and accountability in incident response and employee support across all teams.
• Develop and execute employee support services by collaborating with location/country leads.

Skills

Crisis management

Leadership

Project management

Stakeholder management

Strategic planning

Change management

Job description

Join JPMorgan Chase as a Vice President on the Workforce Resiliency Team and help coordinate employee support across the firm.

As a Vice President on the Workforce Resiliency Team, you will promote the development and implementation of unified processes, governance, and playbooks to ensure a best-in-class, timely response to employees during crises and critical events. This team will coordinate and align incident response and employee support efforts across multiple groups, including HR, Global Security, Communications, Firmwide Resiliency, Supplier Services, and Location/Country Leads. The successful candidate will drive the development and implementation of unified processes, governance, and playbooks to ensure a best-in-class, timely response to employees during crises and critical events.

Job responsibilities

• Lead the review and alignment of incident response processes and playbooks across all key teams.
• Establish a common workflow, governance structure, and oversight routines for incident management and employee support.
• Develop detailed playbooks for a range of scenarios, including natural disasters, geopolitical events, active shooter situations, cyber/network incidents, and data privacy events.
• Design and conduct simulations and training exercises for all event types to ensure teams are prepared to respond effectively during actual incidents.
• Continuously assess and improve response strategies based on lessons learned from real events and exercises.
• Partner across key groups like Global Security, Firmwide Resiliency, Communications, HR, Supplier Services, and Location/Country Leads to ensure seamless execution on crisis/incident events (e.g. Natural Disasters).
• Implement and maintain governance routines to ensure consistency, efficiency, and accountability in incident response and employee support across all teams.
• Develop and execute on employee support services by partnering with location/country leads

Required qualifications, capabilities and skills

• Strong proven leader with 7+ years of experience
• Proven experience in crisis management, business resiliency, strategy or transformation within a large, complex organization.
• Strong leadership, project management skills background with the ability to drive cross-functional alignment and collaboration.
• Execution focus and change management.
• Excellent communication, stakeholder management and influencing skills.
• Experience developing and implementing processes, playbooks, and governance structures.
• Ability to manage multiple priorities under pressure and adapt to rapidly changing situations.