Workforce Programs Navigator

SERCO OF TEXAS - CONCHO VALLEY; San Angelo (TX); On-site; USD 52,000 - 78,000; Full time

Job summary

SERCO OF TEXAS - CONCHO VALLEY is seeking a program analyst to support Choices, SNAP and WIOA programs in the Concho Valley. You will assist center managers, ensure program compliance, and help meet performance and expenditure benchmarks.

The role requires strong evaluation skills, experience with federally funded social service programs, and the ability to coordinate outreach, intake, and referrals. Texas driver license and reliable transportation are preferred.

Qualifications

• Graduation from an accredited four-year college or university with major course work in public administration, business management or related field.
• Five years of experience with federally funded social service programs applicable to unit assigned.
• Working knowledge of regulations affecting the workforce development system.
• Solid quantitative, analytical, process development, facilitation and organizational skills required.
• Ability to handle confidential information with diplomacy and tact.

Responsibilities

• Oversee the caseload of programs such as Choices, SNAP and/or WIOA customers ensuring positive outcomes.
• Assist with cross-training staff in the different functions and services.
• Assist with coordinating the outreach, recruitment, and marketing of workforce programs.
• Assist with coordinating the flow of client services through meeting with Center staff.
• Provides intake services for applicants seeking Workforce program support.
• Accepts and coordinates referrals for workforce programs from community partner agencies.
• Promotes and ensures participant compliance with the terms of each workforce program.
• Case manage participants in employment, work ready classes and training as appropriate.
• Authorizes support services to eligible participants presenting appropriate qualifying documentation.
• Assesses customer financial and employment needs as appropriate.
• Explains customer rights and responsibilities and explains program responsibilities.
• Tracks attendance and services utilization.
• Refers suspected fraud or misuse to the appropriate resource.
• Enters client and case eligibility, demographic, and service information into the designated case management system.
• Responses for Assisting and preparing quality assurance monitoring.
• Handles customer and staff concerns in a professional and efficient manner.
• Provides process informational support/instruction to clients as needed.
• Assist with recruiting of personnel for employment vacancies.
• Assist with the interviewing and provide hiring recommendations.

Skills

Public administration

Business management

Auditing

Quality assurance

Program analysis

Statistical analysis

Quantitative skills

Analytical skills

Process development

Facilitation

Organizational skills

Confidential information handling

MS Word

MS Excel

Bilingual

Education

Bachelor's degree in Public Administration or related field

Four-year college degree

Tools

Microsoft Word

Microsoft Excel

Case management system

Database software

Job description

SERCO OF TEXAS - CONCHO VALLEY is seeking a program analyst to support Choices, SNAP and WIOA programs in the Concho Valley. You will assist center managers, ensure program compliance, and help meet performance and expenditure benchmarks.

The role requires strong evaluation skills, experience with federally funded social service programs, and the ability to coordinate outreach, intake, and referrals. Texas driver license and reliable transportation are preferred.