Workforce Planning & Real-Time Operations Lead

Maximus; Salem (OR); Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive bonuses

Insurance coverage

401K plan

Unlimited time off

Wellness resources

Tuition reimbursement

Employee discounts

Professional development

Job summary

Maximus is seeking a Workforce Manager to lead workforce management for our Kentucky Health Benefits Exchange Team. The role focuses on forecasting, scheduling, real‑time monitoring, and delivering data‑driven insights to optimize staffing and service delivery.

You will collaborate with cross‑functional teams to improve staffing strategies, monitor performance, and implement efficient operational processes.

Qualifications

• Bachelor's degree in relevant field and 5+ years of professional experience, or an equivalent combination of education and experience.
• 3+ years of supervising/managing staff.
• 5+ years of experience in a contact center environment, preferably in a supervisory or managerial role.

Responsibilities

• Oversee daily operations for a program including staffing, performance monitoring, and quality assurance oversight.
• Manage subcontractors and ensure cost‑effective operation of project tasks.
• Collaborate with other Managers to coordinate activities and develop operational policies.
• Establish relationships with clients and external entities to ensure project success.
• Monitor performance against internal or client KPIs and drive continuous improvement.

Skills

Forecasting

Scheduling

Real-time monitoring

Cross-functional collaboration

Data analysis

Education

Bachelor's degree

MBA

Tools

Workforce management software

CRM systems

Job description

Maximus is seeking a Workforce Manager to lead workforce management for our Kentucky Health Benefits Exchange Team. The role focuses on forecasting, scheduling, real‑time monitoring, and delivering data‑driven insights to optimize staffing and service delivery.

You will collaborate with cross‑functional teams to improve staffing strategies, monitor performance, and implement efficient operational processes.