Remote Workforce Manager: Forecasting & Scheduling

Maximus; Lincoln (NE); Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Annual bonus

Insurance coverage (Medical, Dental, V

401K with company matching

Unlimited PTO

Wellness program and EAP

Job summary

Maximus is seeking a Workforce Manager to support our Kentucky Health Benefits Exchange Team. This role leads workforce management operations in a contact center, forecasting and scheduling staffing resources, monitoring real‑time performance, and providing data-driven insights to optimize service levels.

The ideal candidate will bring deep experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross‑functional teams to improve staffing strategies

Qualifications

• Bachelor's degree in a relevant field and 5+ years of professional experience; or equivalent
• 3+ years of supervisory experience in staff management
• 5+ years in a contact center environment, preferably in a supervisory or managerial role

Responsibilities

• Oversee daily operations for a program including staffing, performance monitoring, QA oversight, training and subcontractor management
• Ensure contract compliance with state/federal regulations and corporate policies
• Manage direct reports and cost-effective operation of all project tasks
• Collaborate with other Managers to coordinate activities and improve processes
• Develop and implement operational policies with key stakeholders
• Monitor performance against internal or client KPIs
• Develop solutions to complex operational issues

Skills

Workforce planning

Forecasting

Real‑time monitoring

Staffing management

Leadership

Education

Bachelor's degree

Tools

CRM systems

Workforce management tools

Job description

Maximus is seeking a Workforce Manager to support our Kentucky Health Benefits Exchange Team. This role leads workforce management operations in a contact center, forecasting and scheduling staffing resources, monitoring real‑time performance, and providing data-driven insights to optimize service levels.

The ideal candidate will bring deep experience in workforce planning, strong analytical skills, and a proven ability to collaborate with cross‑functional teams to improve staffing strategies