Workforce Optimization Manager, Foundation Revenue Cycle

City of Hope; Irwindale (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

City of Hope in California is seeking a Workforce Optimization Manager for Foundation Revenue Cycle. You will lead a centralized workforce management team responsible for forecasting, staffing, scheduling, planning, and managing intra-day performance to support patient growth strategies.

The role emphasizes data-driven decisions, best practices in workforce management, and collaboration with management to align resource needs with demand while maintaining compliance and high service levels.

Qualifications

• AA degree or equivalent plus 3 years of related experience, or 8+ years of related work experience.
• Minimum 8 years of related experience.

Responsibilities

• Analyzes volumes, trends, and work assignments monthly, quarterly, and annually.
• Ensures staffing models include accurate and updated information.
• Captures, stores, and reports on historical statistics with root-cause analysis and business impact assessment.
• Reports workload trends and staffing requirements to management.
• Uses workforce management software and internal data sources to forecast new patient calls/chats and determine staffing; communicates adjustments as needed.
• Establishes and maintains communication channels regarding events that impact workload.
• Oversees proactive scheduling of shrinkage activities like training, meetings, and overtime.
• Maintains department policies regarding attendance and time off.

Skills

Forecasting

Staffing

Scheduling

Data analysis

Reporting

Root-cause analysis

Communication

Education

AA degree or equivalent

Tools

Workforce management software

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary:

The Workforce Optimization Manager, Foundation Revenue Cycle leads a centralized workforce management staff responsible for forecasting, staffing, scheduling, planning, and management of intra-day performance and service for Foundation Revenue Cycle. The incumbent will implement best practices in workforce management to ensure consistent procedures and data-driven, timely decisions. Workforce Management activities are performed to maximize efficiency while meeting requirements for the organization’s mission, vision, and new patient growth strategies.

As a successful candidate, you will:

• Analyzes volumes, trends, and work assignments on a monthly, quarterly, and annual basis.
• Ensures staffing models include accurate and updated information.
• Captures, stores, and reports on historical statistics and provides root-cause analysis and business impact analysis for all performance variances.
• Reports the workload trends and staffing requirements to management.
• Utilizes workforce management software and various internal data sources to accurately forecast new patient calls/chats and determine staffing requirements. Communicates necessary adjustments to workforce requirements based on dynamic forecasts, re-forecasts when necessary.
• Establishes and maintains communication channels regarding events that impact workload.
• Oversees proactive scheduling of shrinkage activities such as training, meetings, and overtime.
• Maintains department policies and procedures regarding attendance and/or time off.

Your qualifications should include:

• AA 3 additional years of experience plus the minimum experience requirement may substitute for minimum education.
• Minimum 8 years' of related experience

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please.

To learn more about our Comprehensive Benefits, please.