Senior Manager, Revenue Cycle Strategy

City of Hope; United States; On-site; USD 130,000 - 190,000; Full time

Job summary

City of Hope is seeking a Senior Manager, Revenue Cycle Strategy to lead performance improvement initiatives across charge capture, collections, denial prevention, and revenue optimization across its national system. This role reports to the Director of Revenue Cycle Strategy and works with operational leaders to drive enterprise-wide change.

You will conduct assessments, design dashboards, and supervise change management, training, and remediation efforts.

Qualifications

• Bachelor’s degree in Health Administration, Business, Finance, or related discipline; equivalent experience may be considered.
• 5+ years of revenue cycle, healthcare operations, or healthcare consulting experience.
• 2+ years of leadership, supervisory, or team lead experience.
• Demonstrated expertise in revenue cycle operations, process improvement, and performance optimization.
• Strong analytical, problem-solving, and project management capabilities.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to collaborate effectively across diverse teams and organizational levels.
• Experience leveraging data and reporting tools such as Excel, Tableau, and Power BI.
• Working knowledge of EHR systems, with Epic experience preferred.
• Master’s degree and certifications such as CRCR, CHFP, CPA, Lean Six Sigma, or PMP preferred.

Responsibilities

• Lead strategic revenue cycle initiatives from discovery through implementation, driving measurable improvements in operational and financial performance.
• Conduct operational assessments and root cause analyses utilizing KPIs, dashboards, and workflow evaluations to identify high-impact opportunities.
• Collaborate with operational leaders and stakeholders to align enterprise revenue cycle strategy with departmental objectives.
• Design and implement change management, training, and remediation plans that support transformational initiatives.
• Monitor project milestones, financial outcomes, and ROI while providing actionable recommendations to leadership.
• Develop and present executive-level reports, presentations, and strategic recommendations with a focus on data accuracy and clear communication.
• Support audit readiness, compliance activities, technology adoption, and revenue cycle optimization efforts.
• Recruit, hire, coach, and develop team members while fostering a culture of accountability, collaboration, and performance excellence.
• Lead cross-functional project teams and influence organizational change across multiple departments.
• Ensure achievement of established team goals while maintaining strong partnerships throughout City of Hope.

Skills

Leadership

Data analysis

Project management

Stakeholder management

Excel

Tableau

Power BI

Epic knowledge

Communication

Education

Bachelor’s degree (Health Administration, Business, Finance or related)

Master’s degree (preferred)

Master’s degree and certifications (preferred)

CRCR/CHFP/CPA/Lean Six Sigma/PMP (preferred)

Tools

Tableau

Power BI

Epic EHR

ERP systems

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The Senior Manager, Revenue Cycle Strategy serves as a key operational and strategic leader within the Revenue Cycle Strategic Consulting vertical at City of Hope. Reporting directly to the Director of Revenue Cycle Strategy, this position plays a critical role in executing performance improvement initiatives that align with enterprise goals related to financial integrity, process efficiency, and revenue optimization.

This role supports the Director in the planning, implementation, and oversight of transformation projects, including benchmarking, process assessments, and system innovation. The Senior Manager partners with operational leaders and cross-functional teams to drive enterprise-wide changes focused on charge capture, collections, denial prevention, and sustainable revenue cycle performance improvement. This individual brings a strong analytical mindset, deep operational knowledge of revenue cycle functions, and the ability to lead initiatives with minimal oversight while aligning with broader organizational strategy.

As a successful candidate, you will:

• Lead strategic revenue cycle initiatives from discovery through implementation, driving measurable improvements in operational and financial performance.
• Conduct operational assessments and root cause analyses utilizing KPIs, dashboards, and workflow evaluations to identify high-impact opportunities.
• Collaborate with operational leaders and stakeholders to align enterprise revenue cycle strategy with departmental objectives.
• Design and implement change management, training, and remediation plans that support transformational initiatives.
• Monitor project milestones, financial outcomes, and ROI while providing actionable recommendations to leadership.
• Develop and present executive-level reports, presentations, and strategic recommendations with a focus on data accuracy and clear communication.
• Support audit readiness, compliance activities, technology adoption, and revenue cycle optimization efforts.
• Recruit, hire, coach, and develop team members while fostering a culture of accountability, collaboration, and performance excellence.
• Lead cross-functional project teams and influence organizational change across multiple departments.
• Ensure achievement of established team goals while maintaining strong partnerships throughout City of Hope.

Your qualifications should include:

• Bachelor’s degree in Health Administration, Business, Finance, or a related discipline; equivalent experience may be considered in lieu of education.
• 5+ years of revenue cycle, healthcare operations, or healthcare consulting experience.
• 2+ years of leadership, supervisory, or team lead experience.
• Demonstrated expertise in revenue cycle operations, process improvement, and performance optimization.
• Strong analytical, problem-solving, and project management capabilities.
• Excellent communication, facilitation, and stakeholder management skills.
• Ability to collaborate effectively across diverse teams and organizational levels.
• Experience leveraging data and reporting tools such as Excel, Tableau, and Power BI.
• Working knowledge of EHR systems, with Epic experience preferred.
• Master’s degree and certifications such as CRCR, CHFP, CPA, Lean Six Sigma, or PMP preferred.

City of Hope employees’ pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.