Supervisor, Front Office

City of Hope; Simi Valley (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

City of Hope is seeking a dynamic Front Office Supervisor to coordinate front desk operations at multiple locations. You will lead front office staff, work with physicians and administration, and help develop policies to improve workflow and patient experience.

Responsibilities include training, performance evaluations, and ensuring accurate charge entry and coding support. The role requires leadership, communication, and a commitment to high-quality patient care.

Qualifications

• Seven years of medical office experience; BA may substitute for experience.
• Leadership or supervisory experience preferred.
• Experience coordinating front office functions across locations and teams.

Responsibilities

• Oversee all front office functions and supervise staff.
• Recruit, hire, and evaluate front office personnel.
• Coordinate with physicians, administration, and billing to ensure workflow.
• Develop and implement front office policies and training.
• Ensure accurate charge entry and coding support across locations.
• Support compliance with reimbursement policies and corporate timelines.

Skills

Front office management

Staff supervision

Communication

Training

Education

High school diploma or equivalent

BA degree in healthcare administration

Tools

EMR systems

Billing software

Job description

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary:

Responsible for the coordination and operation of the Front Office functions at multiple locations. Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supervises and coordinates front office staff activities and responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

As a successful candidate, you will:

• Oversees all front office functions. Recruits, hires and supervises front office staff in addition to developing and attaining performance goals and objectives.
• Evaluates performance and recommends merit increases, promotions, and disciplinary actions. Provides assistance and coverage for front office functions as required.
• Prepares and conducts training sessions with staff regarding coding, accurate charge entry, and other front office functions.
• Develops and maintains a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery.
• Acts as liaison between physicians, administration, and business departments.
• Coordinates office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments.
• Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
• Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.

Your qualifications should include:

• High school diploma or equivalent.
• Seven years of medical office experience; years of experience may be substituted with a BA degree.
• Minimum of one year of experience in a leadership or supervisory capacity.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.