Workforce Planning & Real-Time Analytics Lead

MAXIMUS; Kansas City (MO); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Annual performance bonuses

Comprehensive health insurance

401(k) with company match

Unlimited time off

Wellness program

Tuition reimbursement

Employee discounts

Professional development opportunities

Job summary

Maximus is seeking a Workforce Manager to lead workforce management for our Kentucky Health Benefits Exchange Team. You will forecast and schedule staffing, monitor real-time performance, and provide data-driven insights to optimize service delivery.

The ideal candidate will have 5+ years in workforce planning, 3+ years of supervisory experience, and 5+ years in a contact center environment. A Bachelor's degree is required; a Business Administration degree is preferred.

Qualifications

• Bachelor's degree in a relevant field required; 5+ years of professional experience.
• 3+ years of supervisory or managerial staff experience.
• 5+ years of experience in a contact center environment, preferably in a supervisory role.

Responsibilities

• Oversee daily operations for a program, including staffing, performance monitoring, QA, training and subcontractor management.
• Ensure contract compliance with state/federal regulations and corporate policies.
• Manage direct reports and cost-effective execution of project tasks.
• Collaborate with other managers for coordinated activities.
• Develop and implement operating policies and procedures with stakeholders.
• Maintain relationships with clients and external entities.
• Improve service levels and operational efficiency through innovative methods.
• Monitor performance against internal or client KPIs and address issues.

Job description

Maximus is seeking a Workforce Manager to lead workforce management for our Kentucky Health Benefits Exchange Team. You will forecast and schedule staffing, monitor real-time performance, and provide data-driven insights to optimize service delivery.

The ideal candidate will have 5+ years in workforce planning, 3+ years of supervisory experience, and 5+ years in a contact center environment. A Bachelor's degree is required; a Business Administration degree is preferred.