Workforce Planning & Real-Time Scheduling Lead
MAXIMUS
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Benefits offered by this job
Job summary
Maximus is hiring a Workforce Manager to lead workforce management for the Kentucky Health Benefits Exchange Team. The role focuses on forecasting and scheduling staffing, real-time performance monitoring, and delivering data-driven insights to optimize operations.
The candidate should have 5+ years in workforce planning, 3+ years supervising staff, and 5+ years in a contact center, with strong collaboration across cross-functional teams to enhance staffing strategies and processes.
Qualifications
- Bachelor's degree required in a relevant field or equivalent
- 5+ years of workforce planning or related experience
- 3+ years supervising staff in a contact center or similar environment
Responsibilities
- Oversee daily operations of the program, including staffing and performance monitoring
- Ensure contract compliance with all regulatory and internal policies
- Lead direct reports and manage subcontractors delivering services
- Develop and implement operational policies with key stakeholders
- Establish relationships with clients and external entities
- Monitor KPIs and drive continuous improvement in service levels
Skills
Education
Tools
Job description
Maximus is hiring a Workforce Manager to lead workforce management for the Kentucky Health Benefits Exchange Team. The role focuses on forecasting and scheduling staffing, real-time performance monitoring, and delivering data-driven insights to optimize operations.
The candidate should have 5+ years in workforce planning, 3+ years supervising staff, and 5+ years in a contact center, with strong collaboration across cross-functional teams to enhance staffing strategies and processes.
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