Workforce Management Manager - Restaurant Division - South Portfolio

MGM Resorts; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel, food & beverage discounts

Free meals in employee dining room

Free parking on and off shift

Health & income protection benefits

Professional development & volunteerOp

Job summary

MGM Resorts International in Las Vegas seeks a Workforce Management Manager to oversee scheduling, staffing levels, and labor efficiency across the property. The role combines IT, process improvement, and data analysis to optimize guest experiences.

You will lead department policies, develop budgets, monitor FTEs and vacation quotas, and advise on scheduling changes for unionized areas. Ideal candidates bring 2+ years of workforce management experience and a collaborative leadership style.

Qualifications

• 2+ years of workforce management experience.
• Familiarity with workforce systems, scheduling strategies and labor management.
• Strong analytical and business insight to improve staffing efficiency.

Responsibilities

• Manage HR responsibilities for the assigned department including hiring, training, coaching and employee engagement.
• Implement Workforce Management policies and procedures as directed.
• Monitor staffing levels, business volume, scheduling and profitability across the property.
• Develop and monitor department goals for FTEs, vacation quotas and scheduling.
• Audit Kronos and explore cost-savings opportunities with senior management.
• Adjust staffing for events and large reservations while adhering to union agreements.
• Ensure timely schedule creation and communicate changes to business units.
• Advise departments on scheduling, labor management and leave management.

Skills

Workforce management

Scheduling

Labor management

Data analysis

Tools

Kronos

Virtual Roster

Job description

Las Vegas, Nevada

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As the Workforce Management Manager, you will ensure the day-to-day operations of the workforce management department are seamless. This will encompass monitoring and evaluating the staffing levels, business volume efficiency, and correlated customer satisfaction results for all areas of the property. This position requires a strong background in information technology, process improvement experience and statistical analysis.

THE DAY-TO-DAY:

• Manage Human Resources responsibilities for assigned department to include hiring, training, coaching, creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction
• Implement Workforce Management departmental policies and procedures as directed by the Workforce Management Director
• Provides input and direction into the development and monitoring of business plan, fiscal budgets, and department operations to produce both short and long-term profitability
• Develop and implement department goals for the entire property in regard to FTE's, vacation quotas and scheduling
• Performs special adoreports working with senior management and auditing Virtual Roster/Kronos for cost savings opportunities
• Adjust staffing needs based on special events, large party reservations, table games/slot tournaments while maintaining compliance with scheduling to include departments covered by collective bargaining agreements
• Ensuring the timeliness of schedule creation and delivery to the standards as set out by the Director/Manager and expectations of the business unit
• Work with complex department heads to adjust staffing models and approve schedule changes independently as necessary
• Actively advise and provide guidance to the business units around scheduling, labor management and leave management
• Assume responsibilities of the Workforce Management Director in their absence

THE IDEAL CANDIDATE:

• Must be 21 years of age or older
• 2+ years of prior relevant experience required
• Prior workforce management experience, including familiarity with workforce systems, scheduling strategies, and labor management practices

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more!
• Free meals in our employee dining room
• Free parking on and off shift
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community