Workforce Development & WIOA Program Supervisor

DeKalb County; Decatur (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

DeKalb County is seeking a supervising professional to manage the daily operations of the One Stop Resource Center, coordinating with the One Stop Operator and supporting WIOA program staff. The role involves staff supervision, scheduling, and ensuring efficient service delivery to job seekers and employers.

The position requires a Bachelor’s degree and five years of related experience in HR or public administration.

Qualifications

• Bachelor’s degree in Business or Public Administration or related field required; five years of experience in Human Resources, Marketing or similar field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Responsibilities

• Supervises, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.
• Organizes, prioritizes, and assigns work; prioritizes and schedules work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.
• Ensures that the One Stop Center runs efficiently and customer concerns and issues are minimal; implements process improvement strategies for efficiency; effectively manages and coordinates opening of the Resource Center in the mornings: speaks with customers when issues arise to identify problems and address solutions; follows up on emails and phone calls and inquiries regarding WorkSource DeKalb (WSD) services, partners and First Source ordinances; meets with department Manager and Director to discuss weekly events and program progress.
• Creates logs and tracking forms to assist with prompt responses to customer inquiries and internal customer concerns; instructs team members on how to implement logs and tracking forms to improve processes; disseminates information to the team regarding updates for WSD services.

Skills

HR experience

People management

Public administration experience

Education

Bachelor’s degree in Business or Public Administration

Job description

DeKalb County is seeking a supervising professional to manage the daily operations of the One Stop Resource Center, coordinating with the One Stop Operator and supporting WIOA program staff. The role involves staff supervision, scheduling, and ensuring efficient service delivery to job seekers and employers.

The position requires a Bachelor’s degree and five years of related experience in HR or public administration.