Workforce Center Operations Lead

SETA; Jacksonville (FL); On-site; USD 62,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Flexible Spending Account (FSA)

Tricare Supplemental (Veterans only)

AFLAC Supplemental

Florida Retirement System (Pension/INV

State of Florida Deferred Compensation

Employee Assistance Program

Tuition Reimbursement

Pet Insurance

Avis/Budget Discounted Rental Vehicles

Annual Leave

Sick Leave

Sick Leave Bank

Personal Days

Paid Holidays

Job summary

First Coast Workforce Development Consortium (FCWDC) in Jacksonville, FL is hiring an Assistant Director to lead the One-Stop Center team, partner with stakeholders, and supervise daily operations. The role involves ensuring compliance with federal, state, and local regulations while delivering high-quality workforce services.

The successful candidate will manage staff performance, develop training, and coordinate job fairs and outreach initiatives.

Qualifications

• Bachelor's degree preferred.
• Two years of full-time, increasingly responsible administrative/management experience in workforce development.

Responsibilities

• Provides leadership, management, and support for staff in a high-tempo operational environment.
• Manages performance, communicates duties, and assigns work schedules with training for success.
• Addresses staff infractions with structured counseling and corrective action.
• Recommends hiring, performance improvement, and potential dismissal of staff.
• Ensures accurate time and attendance records and timely approvals.
• Assesses training needs and coordinates targeted on-the-job training.
• Ensures data entry, file maintenance, and follow-up documentation in State System and Customer Tracking System.
• Maintains center cleanliness and ensures equipment functionality for customer use.
• Evaluates center operations and customer service quality daily.
• Implements policy/procedure changes to improve service delivery.
• Interprets and applies federal laws, state statutes, and regional rules.
• Monitors action items and provides status updates.
• Coordinates auditing efforts and prepares operational reports.
• Supports region in maintaining goals and performance standards.
• Develops success stories to illustrate program impact.
• Coordinates special projects and vendor training.
• Prepares job fairs with employers and recruits attendees.

Skills

Customer service

Communication

Data entry

Teamwork

Confidentiality

Public speaking

Education

Bachelor's degree preferred

2 years admin/management in workforce development

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

First Coast Workforce Development Consortium (FCWDC) in Jacksonville, FL is hiring an Assistant Director to lead the One-Stop Center team, partner with stakeholders, and supervise daily operations. The role involves ensuring compliance with federal, state, and local regulations while delivering high-quality workforce services.

The successful candidate will manage staff performance, develop training, and coordinate job fairs and outreach initiatives.