Workforce Program Coordinator

Groundworks New Mexico; Santa Fe (NM); On-site; USD 50,000 - 65,000; Full time

Job summary

Groundworks New Mexico is seeking a Workforce Program Coordinator to serve as the central coordinator of the local American Job Center in Santa Fe, New Mexico. This role ensures job seekers and employers experience high-quality workforce services by organizing daily operations and facilitating collaboration among partners.

The ideal candidate will have a Bachelor’s or Associate’s degree, at least 2 years of management experience, and strong skills in critical thinking and communication. Join us to help enhance workforce service delivery.

Qualifications

• A minimum of 2-years management experience aligning organizational objectives to organizational goals.
• Experience achieving operational goals and exceeding customer expectations.

Responsibilities

• Coordinate day-to-day center operations.
• Facilitate collaboration among WIOA partners and community agencies.
• Support integrated service delivery for customers.

Skills

Critical thinking

Effective communication in writing

Complex problem solving

Judgment and decision making

Planning and directing

Education

Bachelor’s or Associate’s degree

Job description

The Workforce Program Coordinator serves as the central coordinator of the local American Job Center, ensuring that job seekers and employers experience a seamless, high-quality system of workforce services. In this role, the Operator organizes day-to-day center operations, facilitates collaboration among WIOA partners and community agencies, and supports integrated service delivery so customers can easily access employment, training, and support programs in one place.

Additional Areas of Responsibility

The Workforce Program Coordinator helps align workflows, referrals, and communication across partners; monitors performance and customer experience; and recommends improvements to the local workforce board to enhance effectiveness, compliance, and customer satisfaction.

Other Information/Requirements

Education / Background

A Bachelor’s or Associate’s degree and a minimum of 2-years management experience aligning organizational objectives to organizational goals; achieving operational goals and exceeding customer expectations (or equivalent combination of education and experience)

Other Requirements

• Critical thinking
• Effectively communicates in writing
• Complex problem solving
• Judgment and decision making
• Clear understanding of planning, directing and reviewing the work of others