Employment & Training Supervisor - WIOA Programs

DeKalb County; Decatur (GA); On-site; USD 65,000 - 90,000; Full time

Job summary

DeKalb County is seeking a supervising professional to manage the daily operations of the One Stop Resource Center, coordinating with the One Stop Operator and supporting WIOA program staff. The role involves staff supervision, scheduling, and ensuring efficient service delivery to job seekers and employers.

The position requires a Bachelor’s degree and five years of related experience in HR or public administration.

Qualifications

• Bachelor’s degree in Business or Public Administration or related field required; five years of experience in Human Resources, Marketing or similar field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Responsibilities

• Supervises, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.
• Organizes, prioritizes, and assigns work; prioritizes and schedules work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.
• Ensures that the One Stop Center runs efficiently and customer concerns and issues are minimal; implements process improvement strategies for efficiency; effectively manages and coordinates opening of the Resource Center in the mornings: speaks with customers when issues arise to identify problems and address solutions; follows up on emails and phone calls and inquiries regarding WorkSource DeKalb (WSD) services, partners and First Source ordinances; meets with department Manager and Director to discuss weekly events and program progress.
• Creates logs and tracking forms to assist with prompt responses to customer inquiries and internal customer concerns; instructs team members on how to implement logs and tracking forms to improve processes; disseminates information to the team regarding updates for WSD services.

Skills

HR experience

People management

Public administration experience

Education

Bachelor’s degree in Business or Public Administration

Job description

The purpose of this classification is to manage the daily operations of the One Stop Resource Center, which includes but is not limited to coordination with the One Stop Operator, and outreach and recruitment. The Supervisor also supports the Manager of Workforce Development for Workforce Innovation and Opportunity Act (WIOA) programs by providing first level review, daily support to the Employment and Training Analyst for the Adult, Dislocated Worker and Youth Programs, carrying a minimum caseload, and supervising the WIOA eligibility process for Adult, Dislocated Worker and Youth applications. The position functions under limited supervision, ensuring adequate staff coverage and connecting customers to appropriate resources through referrals to TCSG Wagner-Peyser services, WSD Business Services, and DeKalb WORKS.

The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

Supervises, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.

Organizes, prioritizes, and assigns work; prioritizes and schedules work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.

Ensures that the One Stop Center runs efficiently and customer concerns and issues are minimal; implements process improvement strategies for efficiency; effectively manages and coordinate opens the Resource Center in the mornings: ensures sign in sheets are set up and all computers are logged on and running efficiently; assists the customers in using the computers and fax machines.

Coordinates activities and schedules workshops, vendors, partners and internal units; updates the facilitators of changes to the schedule via email, phone or in person; reviews scheduled activities to ensure space availability; speaks with customer when issues arise to identify problems and address solutions Follows-up on emails and phone calls and inquiries regarding WorkSource DeKalb (WSD) services, partners and First Source ordinances; meets with department managers and supervisors to discuss weekly events.

Creates logs and tracking forms to assist with prompt responses to customer inquiries and internal customer concerns; instructs team members on how to implement logs and tracking forms to improve processes; disseminates information to the team regarding updates for WSD services.

Attends business summit meetings, partnership meetings, and other internal and external meetings to create relationships with other organizations with a common missing in order to market the services available at WorkSource DeKalb; assists employers and businesses with talent acquisition through the use of the Taleo database; reviews and posts job vacancies through Taleo; assists the job candidates with applications and resumes and sends appropriate candidate selections to employers for consideration.

Creates planning development document, budgetary guidelines and other planning reports and tools; coordinates and creates a planning committee to assist with event logistics and execution; researches, identifies and contacts resources and agencies appropriate for the event.

WIOA Program Support (new)

Supports the Manager of Workforce Development, WIOA Programs, by providing daily support, guidance and technical expertise to the Employment and Training Analysts serving the Adult, Dislocated Worker and Youth Programs; carries a minimum caseload of WIOA participants in addition to supervisory duties; supervises the WIOA eligibility process for Adult, Dislocated Worker and Youth applications, including reviewing eligibility determinations and supporting documentation for accuracy and compliance with program requirements; assists analysts with complex or problem eligibility and case situations; and supervise CASAS testing assessments, and reports on eligibility and caseload activity to the Manager of Workforce Development, and the Director of Workforce Development.

Supervision and Staff Management

Supervises, directs, and evaluates assigned staff; develops and oversees employee work schedules to ensure adequate coverage and control; compiles and reviews timesheets; approves/processes employee concerns and problems and counsels or disciplines as appropriate; assists with or completes employee performance appraisals; directs work; acts as a liaison between employees and management; and trains staff in operations, policies, and procedures.

Organizes, prioritizes, and assigns work; prioritizes and schedules work activities in order to meet objectives; ensures that subordinates have the proper resources needed to complete the assigned work; monitors status of work in progress and inspects completed work; consults with assigned staff to assist with complex/problem situations and provide technical expertise; provides progress and activity reports to management; and assists with the revision of procedure manuals as appropriate.

One Stop Resource Center Operations

Ensures that the One Stop Center runs efficiently and customer concerns and issues are minimal; implements process improvement strategies for efficiency; effectively manages and coordinates opening of the Resource Center in the mornings: speaks with customers when issues arise to identify problems and address solutions; follows up on emails and phone calls and inquiries regarding WorkSource DeKalb (WSD) services, partners and First Source ordinances; meets with department Manager and Director to discuss weekly events and program progress.

Create logs and tracking forms to assist with prompt responses to customer inquiries and internal customer concerns; instructs team members on how to implement logs and tracking forms to improve processes; disseminates information to the team regarding updates for WSD services.

Minimum Qualifications:

Bachelor’s degree in Business or Public Administration or related field required; five years of experience in Human Resources, Marketing or similar field; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Specific License or Certification Required:

Must possess and maintain a valid Georgia driver’s license.