Workforce Development Administrative Specialist

Virginia Community Colleges; Virginia (MN); On-site; USD 45,000 - 50,000; Full time

Job summary

Rappahannock Community College in Virginia seeks an Administrative & Office Specialist III to provide clerical support to the Workforce Development Division. The role ensures front-desk operations, enrollment support, and testing administration to assist students and visitors, with data entry, file retention, and communications handled with care.

The position requires excellent customer service, organizational skills, and proficient use of Microsoft Office, Zoom, and testing protocols.

Qualifications

• Demonstrated excellent customer service skills.
• Ability to organize and coordinate at a high level.
• Excellent written and verbal communication skills.
• Excellent problem-solving skills with independence and teamwork.
• Experience with confidentiality.
• Experience with Microsoft Office (Word, Outlook, Access and Excel).
• Experience with accurately managing file systems.
• Experience with Zoom meetings and telephone systems.
• Experience with testing administration.
• Knowledge of VCCS and RCC policies and procedures.

Responsibilities

• Schedule and assist with Workforce training offerings and updates.
• Initiate phone contacts to meet enrollment projections.
• Assist students with registration, including funding eligibility and requirements.
• Complete applications for college courses for Workforce students.
• Gather information, data entry, database creation and student file retention.
• Greet visitors and respond to telephone inquiries with tact and accuracy.
• Administer and proctor tests for credentialing.

Skills

customer service

organization

written and verbal communication

problem solving

confidentiality

Microsoft Office

file management

Zoom

testing administration

VCCS RCC policies

Tools

Microsoft Office (Word Outlook Access Excel)

Zoom meetings

Telephone systems

Job description

Rappahannock Community College in Virginia seeks an Administrative & Office Specialist III to provide clerical support to the Workforce Development Division. The role ensures front-desk operations, enrollment support, and testing administration to assist students and visitors, with data entry, file retention, and communications handled with care.

The position requires excellent customer service, organizational skills, and proficient use of Microsoft Office, Zoom, and testing protocols.