Student Services & Front Desk Specialist

Tidewater Community College; Suffolk (VA); On-site; USD 40,000 - 47,000; Full time

Job summary

Tidewater Community College in Suffolk, VA is seeking a Workforce Specialist (Front Desk) to provide first impressions and essential front-line support for the Workforce Solutions team. The role covers student registration, payments and refunds, and clerical duties including records maintenance, scheduling, and coordinating with staff on class changes.

You will assist visitors and students and help resolve issues promptly.

Qualifications

• Excellent customer service skills; to include the ability to effectively follow up and follow through.
• Effective oral and written communication skills.
• Effective problem-solving skills.
• Strong organizational skills with the ability to multitask, prioritize, and successfully meet guidelines and manage multiple projects.
• Ability to maintain confidentiality of work-related information and materials.
• Ability to interpret and apply policy and procedures to a variety of processes.
• Ability to prioritize workload, anticipate and meet deadlines, and respond to changing priorities.
• Proficient in use of technology, including Teams, ZOOM, Outlook, Microsoft Office, and Google Docs.
• Demonstrated ability to work effectively both independently as well as part of a team.

Responsibilities

• Process paperwork for FastForward, FANTIC, and G3, and verify domicile status of student.
• Update official student records as needed.
• Coordinate with Workforce Solutions staff on cancellations, refunds, and transfer classes.
• Coordinate class additions, changes, and cancellations.
• Ensure the security, confidentiality and integrity of student academic records and transcript data in compliance with college policies and appropriate state standards.
• Address customer service questions in person, over the telephone, and through email, as it relates to classes, schedules, pricing, discounts, refunds, and other college operations to assist visitors and students.
• Provide excellent customer service to potential students through consistent and effective outreach and follow-up
• Make outbound calls to prospective students expressing an interest
• Provide registration and enrollment support
• Connect with potential students to accurately explain program offerings
• Attend all required department meetings and training sessions
• Accurately account for all inquiries and admissions activity associated with all inquiries, complete daily activity reports
• Interact with students, faculty, employers, public, and other divisions within the college
• Ensure that all necessary documents and forms are completed accurately and in a timely manner
• Keep all required reports current and accurate
• Other duties as assigned

Skills

Customer service

Communication

Problem solving

Organizational skills

Confidentiality

Policy interpretation

Prioritization

Tech proficiency

Teamwork

Job description

Tidewater Community College in Suffolk, VA is seeking a Workforce Specialist (Front Desk) to provide first impressions and essential front-line support for the Workforce Solutions team. The role covers student registration, payments and refunds, and clerical duties including records maintenance, scheduling, and coordinating with staff on class changes.

You will assist visitors and students and help resolve issues promptly.