Student Success & Front Desk Specialist

Virginia Community Colleges; Suffolk (VA); On-site; USD 40,000 - 47,000; Full time

Job summary

Tidewater Community College in Suffolk, VA is seeking a Workforce Specialist (Front Desk) to support enrollment and intake for Workforce Solutions programs. This full-time role focuses on delivering excellent customer service to prospective and current students while maintaining accurate records.

The position handles registration tasks, payments, refunds, and general receptionist duties, working Monday through Friday 8:30am–5:00pm. Strong communication and organizational skills are essential.

Qualifications

• Excellent customer service and ability to follow up and follow through.
• Clear oral and written communication.
• Strong problem-solving capabilities and adaptability.
• Highly organized with multitasking and deadline-driven focus.
• Ability to maintain confidentiality of information.
• Ability to interpret and apply college policies and procedures.
• Ability to manage workload and meet changing priorities.
• Proficiency with Teams, ZOOM, Outlook, Microsoft Office, and Google Docs.
• Demonstrated teamwork and independent work capability.

Responsibilities

• Assist with onboarding and enrollment for Workforce Solutions programs.
• Provide receptionist/clerical duties and first impression for the department.
• Capture data on outreach, inquiries, and enrollment activity.
• Support registration, payments, refunds, and class changes.
• Coordinate with staff on cancellations, add/drops, and scheduling.
• Maintain accuracy of student records and related reports.
• Respond to inquiries in person, by phone, and via email.

Skills

Customer service

Communication skills

Problem solving

Organizational skills

Confidentiality

Policy interpretation

Time management

Tech proficiency

Team player

Tools

Teams

ZOOM

Outlook

Microsoft Office

Google Docs

Job description

Tidewater Community College in Suffolk, VA is seeking a Workforce Specialist (Front Desk) to support enrollment and intake for Workforce Solutions programs. This full-time role focuses on delivering excellent customer service to prospective and current students while maintaining accurate records.

The position handles registration tasks, payments, refunds, and general receptionist duties, working Monday through Friday 8:30am–5:00pm. Strong communication and organizational skills are essential.