Customer Solutions Representative - Round Rock

C2 Global Professional Services, LLC; Round Rock (TX); On-site; USD 36,000 - 52,000; Full time

Job summary

C2 Global Professional Services, LLC is seeking a Career Center Counselor to help job seekers assess goals, provide information, and connect clients with workforce resources in Round Rock, Texas.

The role emphasizes customer service, referrals to opportunities, resume assistance, interview techniques, and collaboration with staff and partners to meet workforce goals. You will work closely with clients and community partners to support job transitions in a dynamic career center environment.

Qualifications

• Experience in workforce development or career counseling is helpful.
• Knowledge of local communities served and understanding labor market resources.
• Able to learn and use computers, systems, and programs such as word processing, and spreadsheets.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers with unique needs and communication styles.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.

Responsibilities

• Assess customer goals and provide information to job seekers transitioning to new positions.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following- up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.

Skills

Customer service

Verbal communication

Interpersonal skills

Problem solving

Multi-tasking

Attention to detail

Team collaboration

Adaptability

Tools

Word processing

Spreadsheets

Job description

Essential Functions

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following- up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.

Knowledge / Skills / Abilities

• Previous knowledge of workforce development or career counseling services is helpful.
• Knowledge of the local communities being served and understanding labor market and resources.
• Able to learn and use computers, systems, and programs such as word processing, and spreadsheets.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers with unique needs and communication styles.
• Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
• Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented.
• Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.